Account Management Director- NAM

Enhesa•Arlington, VA

23h•$120,000 - $130,000

About The Position

The Account Management Director serves as the foundation of a group, guiding, motivating, and coordinating the efforts of individual team members toward shared objectives. They are entrusted with achieving goals and fostering a collaborative and supportive atmosphere within the team. Beyond overseeing tasks, the Account Management Director embodies the qualities of a mentor, coach, and facilitator. They leverage their expertise to steer the team through challenges while nurturing each member's talents and potential. The Account Management Director bridges Enhesa’s vision and on-the-ground execution, ensuring alignment between strategic objectives and day-to-day operations. This position is with our Operations division.

Requirements

Bachelor’s degree in Business, Communications, Marketing or a similar field of study from an accredited university is required.
5-10 years of demonstrated experience in managing teams in a business-to-business (B2B) environment in the software, software as a service (SaaS), IT, insurance, engineering, financial services or consultancy industry.
Ability to motivate. Ability to inspire and empower team members to achieve common goals.
Clear communication. Conveying goals, expectations, and feedback, as well as fostering open dialogue and collaboration among team members.
Problem-solving. Identifying challenges, analyzing situations, and implementing solutions to overcome obstacles and drive progress.
Decision-making. Making timely and informed decisions, especially in high-pressure or ambiguous situations.
Conflict resolution skills. Mediating disputes, facilitating compromise, and promoting harmony among team members.
Organizational skills. Managing resources effectively and ensuring that team objectives are met within deadlines.
Adaptability. Flexibility and adaptability to changing circumstances, ready to pivot strategies and approaches as needed.
Empathy and emotional intelligence. Understanding and empathising with team members' emotions and perspectives fosters trust, cohesion, and a supportive team culture.
Technical proficiency. Demonstrated technical and commercial expertise relevant to their team's functions, enabling them to provide guidance and support to team members.

Responsibilities

Managing and coaching a team of Account Managers with a book of business value between 10 and 20 million $ annual recurring revenue (ARR). Prioritizing and organizing to achieve the annual retention and growth objectives.
Organizing and overseeing the execution of sales and account strategies using Enhesa’s reporting structures, working closely with and reporting to the SVP, Commercial Operations for North America
Setting clear goals and objectives for the team in alignment with organizational priorities.
Promoting open dialogue and teamwork among colleagues to create a supportive and united workplace atmosphere.
Leading by example and demonstrating professionalism, integrity, and accountability in all interactions.
Offering leadership, advice, and assistance to team members to ensure they grasp their duties and obligations.
Maintaining and developing professional relationships with existing clients to facilitate renewals and growth opportunities.
Collaborating with other departments or teams as necessary to achieve cross-functional objectives.
Monitoring team progress and performance, identifying areas for improvement and implementing corrective actions as needed.
Providing regular feedback and performance evaluations to team members to recognize achievements and identify areas for improvement.