Account Manager, Expansion

Roofr

16h•$75,000 - $85,000•Remote

About The Position

At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products. We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact. This position is for an existing vacancy. Roofr is looking for an Account Manager to join our high-performing, collaborative, and customer-obsessed Account Management team. In this role, you will manage a large portfolio of customer accounts and own the expansion revenue within your book of business. You will proactively identify opportunities to grow accounts through upselling, cross-selling, and deeper product adoption while ensuring customers achieve meaningful outcomes using Roofr. This is a highly strategic and commercially focused role. You will operate as both a trusted advisor to customers and a revenue driver for the business, identifying growth opportunities, running expansion sales motions, and helping customers unlock the full value of Roofr’s platform. You’ll have the opportunity to manage a large portfolio of accounts, driving upsell and cross-sell opportunities, ensuring customer retention, and playing a key role in guiding both our sales assisted and self-serve customers through their journey with our solutions. This is a fast-paced, high-growth environment, and we’re seeking someone who thrives on delivering results and building lasting customer relationships.

Requirements

1+ years of experience in an Account Management role, ideally in a high-growth or fast-paced environment.
Proven success managing a large book of business (1,000+ accounts) across self-serve and sales-assisted buying flows.
Demonstrated success driving revenue through upsell, cross-sell, or expansion sales motions.
Experience working collaboratively with cross-functional teams, particularly Account Executives and Implementation teams.
A track record of driving revenue growth through upsell, cross-sell, and customer retention strategies.
Strong understanding of key metrics, such as MRR, churn, retention, and NPS.
Excellent communication skills and a customer-centric mindset.

Responsibilities

Manage a portfolio of 1,000+ customer accounts, who are all at different points in their journey with Roofr.
Act as the primary commercial owner of your accounts, responsible for both customer success and revenue expansion.
Develop and execute proactive strategies tailored to each segment of users with the goal of ensuring each customer gets the most value they can out of Roofr’s solutions.
Identify and execute upsell and cross-sell opportunities to expand Monthly Recurring Revenue (MRR).
Proactively address churn risks to ensure high retention and customer satisfaction.
Collaborate with Account Executives, Implementation, Revenue Operations and Customer Support teams to ensure a seamless customer experience.
Work closely with the Implementation team to ensure smooth account set-up and ongoing account health.
Monitor and improve key performance metrics such as Expansion MRR, Contraction MRR, Net MRR, Retention Rate, Churn Rate, and Net Promoter Score (NPS).

Benefits

1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!
1 Friday off per month (we call those our laundry days!)
Company wide paid shutdown for the week between Christmas and New Years
Flexible time off
80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada
RRSP/401k match
Generous Parental Leave policy
We host an annual company retreat with great team building activities
Ample learning and development opportunities to continue growing your career
Home office setup stipend
Internet and phone allowance
Remote first culture
Weekly Friday paydays!