Account Manager, Pharmacy Team - Verity 340B Solutions - Remote

Cigna Healthcare • Washington, DC

9d • Remote

About The Position

Account Manager – 340B Programs Join Verity Solutions as an Account Manager, where you will play a critical role in supporting and optimizing 340B programs for pharmacy partners. In this role, you will serve as a trusted advisor to your accounts, combining data-driven insight, strong relationship management, and deep program knowledge to help customers maximize savings, maintain compliance, and achieve long-term success.

Requirements

• Minimum 3 years of experience in customer support, technical support, or SaaS account management.
• Strong verbal and written communication skills, including the ability to lead complex or challenging conversations.
• Demonstrated ability to analyze data and identify trends or issues.
• Proficiency with Microsoft Office tools, particularly Excel.
• Ability to manage multiple priorities in a fast-paced, delivery-focused environment.
• Strong customer focus with a proactive, solution-oriented mindset.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Bachelor’s degree in Business or a related field (preferred, not required).
• Experience working in a pharmacy environment.
• Experience supporting 340B programs or contract pharmacy operations.
• Comfort working in an environment that requires continuous learning of new software functionality.

Responsibilities

• Build and maintain strong relationships with an assigned portfolio of pharmacy accounts, serving as the primary point of contact for 340B program support.
• Proactively support purchasing, invoicing, and financial reconciliation activities to ensure accurate and compliant program execution.
• Deliver timely, high-quality customer service by responding to inquiries, anticipating needs, and providing proactive training and guidance.
• Monitor data metrics, data feeds, system settings, and financial results to ensure program optimization and compliance.
• Analyze and communicate program performance, delivering insights and recommendations that drive savings and revenue growth.
• Investigate data anomalies and collaborate cross-functionally to mobilize resources and resolve issues efficiently.
• Plan and deliver recurring trainings, business reviews, and program updates aligned to Verity standards and individual client expectations.
• Utilize department tools and platforms to manage documentation, projects, and account activity effectively.
• Continuously expand knowledge of Verity software features and best practices, taking ownership of ongoing professional development.
• Promote Verity Solutions’ values through positive, professional interactions with customers and internal partners.

Benefits

• At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
• For more details on our employee benefits programs, click here.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level