Account Manager

Corpay • Miami, FL

11d • Hybrid

About The Position

Corpay is currently looking to hire an Account Manager within our Lodging division. In this role, you will be responsible for managing high‑value, multi‑regional client relationships within the hospitality industry, with a focus on contract execution, operational alignment, and cost savings delivery. You will report directly to the Vice President Operations and regularly collaborate with Operations, Finance, and hotel partners.
As an Account Manager, you will be expected to work in a Hybrid environment with up to 25% travel as business needs require. Corpay will set you up for success by providing:
Assigned workspace is our Miami, FL
Company‑issued equipment
Access to internal systems, tools, and reporting platforms
Ongoing training and cross‑functional support

Requirements

• Bachelor’s degree required; Master’s degree preferred
• 3–5 years of experience in account management, customer service, or sales support
• 3-5 years travel industry experience; international experience a plus
• Strong relationship management, negotiation, and contract management skills
• Excellent verbal and written communication skills
• Strong financial acumen with high attention to detail
• Ability to manage multiple projects and priorities simultaneously
• Proven ability to collaborate with cross‑functional and multidisciplinary teams
• Strong analytical, reporting, and data interpretation skills
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
• Excellent time management, follow‑up, and organizational skills
• Bilingual or multilingual skills preferred (Spanish, French, Chinese, or Japanese)
• Positive, proactive, and solution‑oriented mindset

Nice To Haves

• Master’s degree preferred
• international experience a plus
• Bilingual or multilingual skills preferred (Spanish, French, Chinese, or Japanese)

Responsibilities

• Developing, managing, executing, and renewing hotel contracts on behalf of assigned clients
• Managing high‑value client accounts with multi‑regional footprints
• Tracking and identifying savings and revenue opportunities by analyzing account performance and market trends
• Developing account loyalty through presentations, product education, and service enhancement discussions
• Contributing to account management strategies by evaluating product results, identifying unmet customer needs, and monitoring competitive offerings
• Analyzing customer feedback and sharing insights with Account Management leadership
• Coordinating with Operations and Support teams to ensure SLAs are being met
• Leveraging hotel relationships to support Finance with reconciliation and collection efforts when needed
• Conducting training sessions with hotel partners on proprietary systems and procedures
• Supervising and supporting Account Coordinators assigned to accounts, when applicable
• Ensuring hotel contractual data is accurate and maintained across all required systems
• Gathering data and preparing internal and client‑facing deliverables and reports
• Conducting site visits as required to support client and hotel relationships
• Delivering measurable cost savings and value for clients
• Supporting special projects and additional duties as assigned

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401(k) plan (subject to eligibility requirements)
• Virtual fitness classes offered company‑wide
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (wireless, gym, car rental, and more)
• Philanthropic support with local and national organizations
• Fun culture with company‑wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level