Account Manager (Middle Market - New England)

CVS Health • Paris, MA

2d • Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Account Manager provides proactive account management and development of strong relationships, specifically by supporting the Account Executive for existing customers within the Middle Market segment. The Account Manager is the resident plan of benefits, account set-up, plan sponsor reporting, and operations expert.

Requirements

• 2-5 years of experience in an account management environment, specifically working with client relationships.
• Must be located in Connecticut, Massachusetts, Maine, or Rhode Island.
• Must be able to travel between 10-20% of time within Connecticut, Massachusetts, Maine, or Rhode Island, as well as to attend in-office meetings in the Hartford office.
• Active Health & Life Insurance license, or must obtain within 90 days of hire.

Nice To Haves

• Ability to work a hybrid schedule out of Hartford, CT or Boston, MA.
• 2-5 years of experience in a health insurance account management environment, including working with open enrollment strategies.
• Previous account management experience with a health plan carrier.
• 5+ years of experience in the employee benefit industry.
• Previous experience within a sales and account management environment, specifically at an insurance carrier and/or insurance consulting firm.
• Previous experience in customer facing and product areas.

Responsibilities

• Identifies constituent-specific service issues, identifies solutions, and may lead resolution of issues working with other areas.
• Provides constituents with Aetna policy, plan design, and benefit changes & network updates, including analysis of impact.
• Collaborates with account management team to achieve growth/renewal objectives; may assist in preparation and delivery of renewal packages.
• May assist in constituent training on product and policy questions.
• May take initial calls for direct sales requests and forward requests to appropriate sales staff.
• Develops and executes customer service strategy.
• Identifies customer specific service issues, identifies solutions, and leads resolution of issues, working with other areas to implement.
• Responds to customers' requests for network analysis, benefit plan design changes, and benefit questions and clarifications.
• Collaborates with Account Management team to achieve growth/renewal objectives; assists in preparation and delivery or renewal packages.
• Manages all plan administration activities, including installation, plan setup, eligibility, billing and drafting by working proactively with support areas.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level