Account Operations Specialist I
About The Position
PRIMARY DUTIES/KEY RESPONSIBILITES • Provide exceptional customer service skills to ensure client satisfaction • Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale. • Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting client team, and communicating with stakeholders to ensure smooth auction operations. • Educates on company products and services • With assistance from more senior peers and multiple auction departments, reviews sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses. • Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process. • Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. • Perform any other duties assigned
Requirements
- Entry-level and/or employees with minimal client facing experience
- 1+ years’ experience, with minimum of 1 year in automotive industry or related field
- High School Diploma or equivalent required
- Team-based interpersonal skills
- Excellent verbal and written skills
- Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
- Valid Driver’s License and safe driving record is required
- Ability to operate vehicles with standard and automatic transmission is preferred
Nice To Haves
- Prior experience vehicle reconditioning and or general auto body knowledge is a plus
- Ability to operate vehicles with standard and automatic transmission is preferred
Responsibilities
- Provide exceptional customer service skills to ensure client satisfaction
- Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale.
- Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting client team, and communicating with stakeholders to ensure smooth auction operations.
- Educates on company products and services
- With assistance from more senior peers and multiple auction departments, reviews sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
- Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process.
- Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform any other duties assigned
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
