Account Processor (Repossession)

U.S. Bank • Cincinnati, OH

2d • $20 - $23 • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The Account Processor – Repossession supports the front‑end of the physical repossession process for Consumer loans. This role performs operational, control, and customer‑facing activities prior to repossession, ensuring compliance with regulatory requirements, risk controls, and internal policies. The position partners closely with internal teams, external vendors, and customers to manage collateral logistics, account validation, and customer reinstatement activity while mitigating operational and regulatory risk.

Requirements

• High school diploma or equivalent
• Three to four years of experience in clerical and customer service activities

Nice To Haves

• Experience in repossession, loss mitigation, bankruptcy, auditing, or risk‑based operational roles
• Experience working with third‑party vendors or external service providers
• Familiarity with consumer collateral types (auto, RV, marine
• Ability to identify and resolve/escalate complex problems
• Proficient computer skills, especially Microsoft Office applications
• Excellent verbal and written communication skills

Responsibilities

• Perform a variety of operational support and oversight activities related to physical repossession and collateral liquidation processes for Consumer Banking.
• Support the front‑end repossession process prior to repossession taking place, including account validation, assignment controls, and customer coordination.
• Validate and manage daily controls; identify, document, and escalate regulatory, risk, financial, and operational findings as needed.
• Support repossession vendors by providing accurate location information, coordinating logistics, and monitoring effectiveness measures.
• Manage physical collateral across the United States, including impounded and repossessed assets (auto, RV, marine, and other consumer loan collateral).
• Conduct root‑cause analysis and investigation into account‑level issues, discrepancies, or exceptions.
• Create and validate customer correspondence to ensure regulatory accuracy and compliance.
• Support customers through reinstatement and vehicle retrieval processes, including participation in a small inbound phone queue.
• Provide consumer titling oversight and coordinate sales and liquidation activities with internal partners and external vendors, including legal counsel when applicable.
• Partner with internal teams responsible for post‑repossession liquidation to ensure smooth handoffs when required.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED