Accounting Support Specialist

LCS - London Computer Systems • Cincinnati, OH

1d • Hybrid

About The Position

London Computer Systems (LCS [http://https:%5C%5Cwww.lcs.com]) is seeking detail-oriented, accurate Accounting Support Specialists in Cincinnati, Ohio to become experts on our software and resolve customer issues in our Product Support department. Our customers rely on
Rent Manager Property Management [http://www.rentmanager.com] Software to keep their business up and running. Whether it's an issue with a balance sheet, a bank reconciliation, the general ledger, or finding misallocated money, our customers will rely on your knowledge and software support to get their problems solved.

If becoming an expert in a new field and using your knowledge to troubleshoot problems excites you, then apply today!

Requirements

• High School diploma required; associate degree in Accounting, Finance, or related field preferred
• Minimum 2 years of experience in help desk, customer support, or customer service roles
• Foundational understanding of Generally Accepted Accounting Principles (GAAP), bookkeeping, and financial statements
• Experience using financial software such as QuickBooks, ERP, SAP, Sage, NetSuite, or Quicken
• Proficiency in Microsoft Excel and other Microsoft Office applications
• Hands-on experience with one or more of the following: payroll, reconciliations, general ledger accounts, tax returns, fixed assets, financial data, or profit and loss statements
• Excellent attendance and personal accountability
• Self-starter with the ability to stay motivated independently
• Strong attention to detail and accuracy in work

Responsibilities

• Assist customers with accounting questions and issues relating to our property management software, Rent Manager.
• Conduct remote sessions with customers to resolve software issues as necessary.
• Provide guidance and best practices to those utilizing our Rent Manager application.
• Provide superior customer service to our end users over the phone and via email.
• Document and track status of all issues in a timely fashion within our ticketing software.
• Work in conjunction with internal departments to improve processes and customer satisfaction.

Benefits

• Health, dental, & vision insurance
• Wellness program with rewards for healthy activities
• 401(K) with employer match
• Annual company bonus
• 10 paid company holidays
• Paid time off
• Life insurance
• Paid medical leave/disability insurance
• Paid parental leave
• Contemporary office building, wooded campus with nature trail
• On-site fitness center
• One of Cincinnati’s “Top Places to Work”
• Hybrid work schedule available; 50% in the office, 50% remote

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED