Accounts Receivable Analyst

All•Providence, RI

About The Position

The Accounts Receivable Analyst plays a crucial role in optimizing cash flow, minimizing bad debt, and maintaining positive relationships with customers while adhering to financial controls and standards. The AR Analyst prepares and/or audits complex invoices for the Company and uses broad discretion to maximize payment from customers while adhering to Company and GAAP financial controls and standards. They will also ensure that the billing processes are in accordance with the company and GAAP controls.

Requirements

Minimum of an Associate’s degree in Finance or Accounting, or will consider other degrees with proven experience in the field.
Minimum 3-5 years of experience in accounts receivable, accounting, with 2+ years of collections experience
Strong accounting fundamentals and knowledge of GAAP controls.
Excellent English written and verbal communication skills
Strong organizational skills, including the ability to multi-task
Demonstrated ability to deliver on assigned responsibilities through pursuing excellence, impeccable attention to detail, and use of effective interpersonal and communication skills.
Flexibility to adapt to shifting priorities, manage deadlines, and support dynamic initiatives in fast paced environment.
Demonstrate Problem Solving & Analysis and possess sound and proven business acumen.
Inquisitive self-starter and quick learner; acceptable to learn new processes, concepts and skills.
Demonstrate ability to learn quickly and apply fundamental documented processes and procedures effectively, and to optimize or create new processes and procedures as needed.
Possess intellectual curiosity and analytical and critical thinking skills, including the ability to effectively solve problems.
Strong sense of urgency and ability to work under pressure in a fast paced and demanding environment, which includes handling multiple tasks and challenging deadlines.
Strong written and verbal communication skills
Demonstrate initiative in personal and professional development by actively seeking out and participating in internal and external learning opportunities such as workshops, training programs and independent research.
Intermediate proficiency in Microsoft Office Suite, including Excel and Outlook.

Nice To Haves

Knowledge of Deltek Vision, QuickBooks, or SAP is preferred.

Responsibilities

Contact clients with overdue accounts, both by phone and e-mail, to ensure timely payments on open invoices
Consistently follow up with customers on past due accounts for direct and complex insurance/carrier payment structures
Investigate reasons for delinquencies and encourage and arrange plans for timely payments
Answer incoming calls regarding billing issues. Assist customers with disputes, inquiries, and questions surrounding payment history
Provide thorough and accurate documentation of clients’ accounts through our communication channels, keeping record of all collection activities
Maintain positive relationships with sales representatives, clients, and referral partners.
Listen attentively to customers to ensure a positive customer experience when resolving account issues related to invoices/billing or cash applications
Generate reports on accounts receivable aging, cash flow projections, and other relevant metrics for management review
Identify opportunities to streamline accounts receivable processes, improve efficiency, and reduce delinquencies
Work cross-functionally with other departments to address issues related to accounts receivable to improve overall cash flow management
Support our clients by responding to and resolving inquiries (both written and verbal) with urgency and precision
Leverage team guidance to resolve issues promptly and efficiently
Engage with global colleagues in Legal, Account Management, Finance, and other parties to resolve billing issues promptly
Work and partner with other internal and external departments to resolve issues
Timely verification and entry of customer information, including but not limited to insurance carrier and claim information, client contact and legal property owner information
Verify insurance information such as valid claim number, adjuster information, coverage information
Communicate ongoing problems/concerns related to report review, system error or customers and coordinate with Supervisor
Run soft reminder tool: review draft emails, submit reminder emails to clients
Review weekly focus files, data, and update any payments or communications, if needed and follow up with clients
Review file data and payment report (AR ledger), maintain and update AR spreadsheet, and follow up with clients
Maintain up to date records of communication with clients or information related to collection of the corresponding outstanding amounts for each file (via master spreadsheet)
Perform ad-hoc projects and reporting as needed for Finance management.