ACT Care Coordinator

ALLIANCE HEALTHCARE SERVICES, INC•Memphis, TN

About The Position

The Alliance Acute Outpatient Program (AOP) provides mental health services for clients with acute presenting concerns, substance use disorders and have frequent crisis involvement. The Assertive Community Treatment (ACT) team provides non-traditional community based mental health treatment to promote recovery and community integration to individuals who may be experiencing serious mental illnesses, substance use disorders, and other psychosocial stressors. The Assertive Community Treatment Team Care Coordinator will be responsible for providing care coordination services for clients on the ACT team.

Requirements

Bachelor’s degree in Psychology, Human Services, or related field from an approved university training program required.
Must be eligible for any/all credentialing required by regulatory and funding sources.
This individual will be part of two multi-disciplinary teams will require collaboration and consultation with team members of various roles as well as ability to maintain positive relationships community stakeholders and must demonstrate an ability to use mature judgment in problem solving.
Must be willing to provide transportation in personal vehicle.

Nice To Haves

Previous experience working in a community mental health setting is preferred.

Responsibilities

Provide care coordination services in a community setting.
Facilitate psychosocial rehab groups.
Ensure client’s resource and physical health needs are documented in the treatment plan objectives and interventions (under appropriate related diagnoses).
Understand and monitor quality metric/HEDIS outcomes for clients served.
Provide resources and referrals and help clients grow independence by teaching them how to access these on their own.
Complete both THL and BHSN service through health promotion, transitional care services, providing member and family support, referring to social supports, and coordination with other providers.
Work according to fidelity with the ACT model.
Demonstrate a trauma-informed, person-centered approach to treatment.
Involve family members and natural supports as available/appropriate in treatment process.
Maintain positive and collaborative community and peer relationships.
Must be willing to provide transportation in personal vehicle.
Achieve agency standard productivity goals by providing designated number of monthly contacts as a high-quality service.
Maintain high quality, collaborative documentation on all visits provided.
Take rotation in the on-call process for the ACT team to ensure 24/7 coverage.
Other duties as assigned.