Administrative and Program Manager

Verland CLA • Moon Township, PA

2h

About The Position

The Administrative and Program Manager is responsible for providing high-level administrative, billing, compliance, and data management support to the CLA (Community Living Arrangements) program. This role ensures accurate billing, documentation integrity, staff compliance tracking, and efficient office operations.

Schedule Available:
8am - 4pm: Monday - Friday

Requirements

• Strong data entry and processing accuracy.
• Excellent organization and multitasking abilities.
• Strong communication and customer service skills.
• Ability to work independently in a fast-paced environment.
• Proficiency with Microsoft 365; EHR experience preferred.
• High school diploma/GED; Associate degree preferred.
• 2–3 years administrative, billing, or data entry experience.

Nice To Haves

• Healthcare or insurance industry experience preferred.

Responsibilities

• Administrative Support
• Phone and voicemail management.
• Meeting scheduling and Outlook calendar management.
• Office support including inventory, supplies, mail, printing, and organization.
• Liaison support with CLA and Verland administrative staff.
• Filing systems for billing, invoices, charts, reports, compliance.
• Document creation including spreadsheets, trainings, and forms.
• Intranet content posting for CLA.
• Note taking during CLA meetings as directed
• Billing & Financial Responsibilities
• Assist billing and program staff with service units for CLA individuals/liaison between CLA and AE.
• Liaison with CLA and CAO regarding waiver renewal/ recertification.
• Client Chart & Documentation Compliance
• Create, update, maintain, and discharge charts from ICM.
• Maintain master client list and CLA database.
• Track monthly reporting and cross-reference documentation.
• Support paperless documentation initiatives.
• Staff Compliance & Credential Tracking
• Residential staff tracking (trainings, medical requirements, licenses).
• Monthly background checks (SAM, MediCheck, Exclusions).
• QA/inspection tracking for fire drills, inspections, forms.
• Data Entry, Reporting & Analysis
• Collect, compile, and analyze administrative, compliance, and training data.
• Produce reports, charts, and dashboards.
• Improve documentation workflows and digital processes.
• Maintain policy and procedure documentation.
• Additional Duties
• Assign therapists in HCSIS.
• Assist with incident management, regulatory compliance, HRST tasks.
• Support CLA leadership as needed.

Benefits

• Health (UPMC), Dental and Vision Insurances (1st of the month following 30 days from start date)
• Healthcare Flexible Spending Account (HSA)
• 403b – Traditional and Roth with Company Match
• Tuition Reimbursement (for core positions)
• Competitive PTO Plan
• 8 Paid Holidays
• Incentive in lieu of Medical coverage
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees