Administrative Assistant I

Illinois Bone and Joint Institute LLC•Glenview, IL

About The Position

The Administrative Assistant role acts as a liaison between the assigned physician team and patients/families, other staff, physicians, attorneys, vendors, etc. This position ensures optimal physician scheduling and administrative operations support, to provide patient care excellence and to meet professional requirements of the physician’s team.

Requirements

High School diploma or equivalent
Able to type 40 wpm with good spelling ability.
Computer literate and knowledgeable in business software/equipment.
Knowledgeable in basic medical terminology.
Proficient in professional communication both verbal and written in the English language
Excellent phone and people skills
Capable of keeping up in a “fast-paced” work environment

Responsibilities

Responds to incoming phone calls and appropriately determines the best method for resolution through the identification of the most appropriate respondent (i.e. physician, administrative assistant, administration, clinical/nursing staff, etc).
Secures charts related to diagnostic tests, physical/occupational therapy reports, etc. and discusses issues with physicians. Relates physician information back to patient/requestor. Completes chart notes, as appropriate.
Schedules immediate care needs of patients when physician is on-call.
As assigned, registers and assists in scheduling of appointments for new/established patients.
As assigned, discusses patient special appointment needs with physician, supplying medical chart for review as required and secures appointment approvals for visits outside of routine scheduling templates.
Arranges for legal depositions, ensuring that all patient records are available prior to the deposition.
Schedules physicians to perform athletic physicals at local high schools.
Sends prescriptions for therapies, return to work notes, gym notes etc., as requested.
Composes and types non-patient visit letters/correspondence for the physician.
Opens and distributes physician’s/department mail.
Provides workers’ compensation carriers with updated status on patients.
Completes “Attending Physician” statements, handicap parking permits, jury duty requests, PE excuse notes, disability forms, etc.
Prepares the physician on call schedules and coordinates physician schedule changes.
As necessary, secures appropriate releases and copies, medical information for patient pick-up. Works closely with copy service and monitors reports to ensure timely mailing of all requests for records.
Maintains an orderly file on physician credentials and CME credits.
Works on special projects for physician(s) as requested.
Orders physician lunches and other miscellaneous items.
Secures insurance pre-certifications as requested for procedures as assigned (i.e. MRI, Therapy, Synvisc, injections, surgery etc.)
Handles payments received for depositions, record subpoenas, etc., by completion of appropriate forms for billing department and notation of receipt of payments in the chart.
Assists physician, when requested, with other activities
Manages office equipment maintenance