Administrative Billing & Collection Specialist

Relate Counseling Center • Eden Prairie, MN

3d • $25 - $27

About The Position

We are seeking an Administrative Billing & Collections Specialist to support our team in a dynamic and collaborative environment. This role is responsible for managing billing inquiries, processing payments, verifying insurance information, assisting clients with account resolution, and conducting collections follow-up. The position also supports front desk operations and provides customer service–related support to ensure a positive experience for clients and families.

Requirements

• High school diploma or equivalent required; an associate or bachelor’s degree in a related fields is a plus.
• Prior healthcare billing experience is required.

Nice To Haves

• Strong interpersonal, verbal, and written communication skills.
• Professional demeanor with excellent customer service and telephone etiquette.
• Ability to manage multiple tasks with strong diligence and accuracy.
• Proficiency in Microsoft Office Suite and experience with client management software.
• Dependable, initiative-taking, and adaptable with a collaborative mindset.

Responsibilities

• Welcome clients upon arrival and assist with check-in and payments.
• Respond to phone calls, emails, and messages through the client portal.
• Provide information to clients regarding billing questions and assist in resolving insurance-related concerns.
• Enter prospective client data into the system and reach out to individuals interested in services.
• Offer available appointments and assist with the intake process.
• Respond to billing inquiries and assist clients with account resolution in a timely and professional manner.
• Collect and process client payments, ensuring accuracy and compliance with financial policies, and coordinate with collection agencies when necessary.
• Reach out to clients with outstanding balances and past-due accounts, conducting follow-up to support timely collection.
• Communicate professionally with clients to resolve payment issues and establish appropriate payment solutions.
• Assist clients with financial assistance applications, establish and monitor payment arrangements, and provide ongoing follow-up related to financial support.
• Post insurance remittances and payments accurately and in a timely manner
• Work private pay aged reports to support collections and billing follow-up efforts.
• Verify and update client insurance information.
• Prepare and distribute monthly billing statements and respond to client requests for statements or billing documentation.
• Perform additional tasks and projects assigned.

Benefits

• Competitive Salary: We offer a salary that reflects your experience and expertise.
• Comprehensive Health Coverage: Inclusive health, dental, and vision insurance plans.
• Retirement Plan: 401(k) with company matching to secure your future.
• Paid Time Off: Generous PTO to balance work and life.
• Professional Development: Opportunities for continuous learning and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees