Administrative Manager

WESTERN BRANCH DIESEL LLC•Richmond, VA

About The Position

Summary: This position supports all aspects of corporate & branch operations with a strong focus on administrative, business systems support and process management.

Requirements

5–10 years in administrative support or similar
Strong business acumen, organizational, and communication skills
Microsoft Office Suite

Nice To Haves

Bonus: power generation or industrial application experience

Responsibilities

Provides administrative, organizational, and strategic support to senior leadership.
Provide executive-level communications and materials, and serves as a key liaison between executives, internal teams, and external partners.
The position requires exceptional discretion, sound judgment, strong communication skills, and the ability to prioritize competing demands in a fast-paced environment.
Must support and comply with all policies and procedures established at the corporate or branch level.
Job will require up to 25% travel to other branches for support, process oversight, training, and meetings.
Additional duties may be assigned.
Management of department administrative processes. Understanding, analysis, evaluation, and measuring of all processes and procedures are essential and required.
Continuously developing / implementing new innovative processes and continually improving existing processes.
Provide training and support of the Procede/Excede software, Warranty / CIF process, Teams Up calendar, Time Card entry, Go Canvas, and any current or new Technology used for the Service Department.
Onboarding support & training of new office team members.
Providing information and responding to requests from corporate office departments such as Credit, HR/Payroll, and Accounting.
Perform bi-weekly WIP reviews at a corporate level to identify any locations falling behind in timely closing of RO’s and to identify any potential risks or issues.
Providing monitoring and analysis of service metrics leading to identification of potential issues and concerns.
Management of all PM agreements/contracts and reconciliation of the Pre-Paid PM account.
Provide support of assigned special projects from ELT.
Manage and support branch personnel in the knowledge of warranty coverages / terms / requirements, claim creation, and claim submission.
Facilitate both ILT & WBT for new branch personnel assigned to handle warranty claims and conduct monthly online meetings to communicate updates and review topics.