Administrative Support Supervisor
About The Position
The Administrative Support Supervisor for the Department of Orthopaedics provides strategic operational leadership and high level administrative oversight for a large, complex academic clinical department. The role supervises a centralized team of four administrative professionals who support more than 50 faculty and APPs, manage educational program coordination, and ensure efficient, consistent administrative services. This position leads workflow planning, workload distribution, priority setting, process improvement, and policy development to maintain quality and compliance in a fast paced clinical environment. It also serves as a lead project manager for major departmental initiatives from senior leadership, coordinating cross functional projects involving multiple stakeholders, tight deadlines, and organizational change. The supervisor partners closely with the Vice Chair of Operations to support clinical operations, staffing, scheduling optimization, and operational initiatives. They also support Orthopaedic Sports Surgeons and administer the ACGME Sports Surgery Fellowship. A major responsibility includes leading clinical scheduling operations with advanced oversight of the Qgenda platform, ensuring accurate and compliant scheduling, resolving conflicts, setting standards, and training staff. The role also manages key HR functions, including hiring, onboarding, coaching, performance evaluation, leave approvals, training needs, and corrective actions. The supervisor will use strong judgment, communication, and interpersonal skills to handle sensitive issues and support departmental leadership. Overall, the position strengthens administrative infrastructure and ensures high quality support that advances the department’s clinical, academic, and operational missions.
Responsibilities
- Strategic operational leadership
- High level administrative oversight
- Supervising a centralized team of four administrative professionals
- Workflow planning
- Workload distribution
- Priority setting
- Process improvement
- Policy development
- Lead project manager for major departmental initiatives
- Partners closely with the Vice Chair of Operations to support clinical operations, staffing, scheduling optimization, and operational initiatives
- Support Orthopaedic Sports Surgeons and administer the ACGME Sports Surgery Fellowship
- Leading clinical scheduling operations with advanced oversight of the Qgenda platform
- Managing key HR functions, including hiring, onboarding, coaching, performance evaluation, leave approvals, training needs, and corrective actions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
