Administrative Support

Aston Carter • Enfield, CT

1d • $21 - $21 • Onsite

About The Position

The Customer Service Representative plays a key role in supporting daily operations by managing customer inquiries, processing orders, and resolving issues with professionalism and accuracy. This is a fully in‑office position based in Enfield, CT, with no remote work options.

Requirements

• Strong verbal and written communication skills
• Excellent typing and data‑entry ability
• Proficiency in Microsoft Excel, Word, and Outlook
• Ability to multitask effectively in a fast‑paced environment
• High attention to detail and strong organizational skills
• Ability to learn and work within customer service software systems
• 1–3 years of office or customer service experience

Nice To Haves

• High school diploma or equivalent
• Experience in customer service within service‑based, logistics, industrial, or refuse-related industries (preferred but not required)
• Basic math, reading, and writing skills

Responsibilities

• Answer inbound calls and respond to customer requests
• Provide detailed service information and resolve inquiries
• Research and address customer concerns using internal computer systems
• Follow up on issues that require additional investigation
• Review and resolve billing questions and payment discrepancies
• Transfer calls to the appropriate internal staff when needed
• Maintain accurate call logs, reports, and documentation
• Process customer orders and promote available services
• Identify recurring issues and report trends to supervisors
• Recommend process improvements to enhance customer experience
• Assist in training and onboarding new customer service staff
• Maintain consistent and punctual attendance
• Perform additional duties based on evolving business needs

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED