Administrator - Global Sales & Operations (ATL)
About The Position
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer's products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies. The Administrator - Global Sales will contribute to expanding the company's freight forwarding services by identifying business opportunities, managing customer relationships, and driving revenue growth. This role offers an opportunity to further develop expertise in freight forwarding and gain leadership experience while working closely with senior management.
Requirements
- Excellent written and verbal communication skills in both English and Korean due to extremely high volume of communication with customers/vendors in Korea Required
- General understanding of the Supply Chain Management and the logistics industry Required
- Understanding of the full range of Freight Forwarding services, including movement scheduling, monitor and control services, cost optimization, and various industry specific requirements Required
- Ability to establish business plan and proceed new business developments/projects Required
- Must be proficient with PC's Required
- Intermediate MS Excel, Power Point, Word and database management Required
- Bachelor Degree Required
- 3 - 5 years of direct experience in Supply Chain Management, Freight Forwarding Required
- 1 - 3 years of supervisory experience Required
Nice To Haves
- 4 - 7 years of experience in Supply Chain Management, Freight Forwarding, Business Management, and/or Business Development Preferred
- 1 - 3 years of supervisory experience Preferred
Responsibilities
- Serve as the primary point of contact for global clients, ensuring consistency in communication and service delivery
- Support global RFQ responses and align pricing strategy with regional capabilities and customer expectations
- Design and implement customized logistics programs tailored to global supply chain structures
- Coordinate closely with global HQ, regional offices, and U.S. operations teams to execute client SOPs
- Drive revenue growth by identifying upselling opportunities across multiple services (FFW, Drayage, Warehousing, etc.)
- Monitor KPIs and financial metrics including gross margin, service level, and client satisfaction
- Proactively identify risks and lead mitigation plans to ensure service reliability for high-profile clients
- Collaborate with internal teams to enhance service offerings and align with global customer trends
- Provide market intelligence to support investment decisions in infrastructure and capacity
- Support issue resolution and act as escalation point for complex customer concerns
- Develop long-term account plans focusing on mutual growth, innovation, and partnership
- Other duties as assigned
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Health Care & Dependent Care Flexible Spending Accounts (FSA)
- Basic Life and AD&D as well as Short-Term & Long-Term Disability
- Paid Vacation, Holidays, and Sick leave
- Pet Insurance
- Hospital and Critical Illness Insurance
- Wellness Program and Gym Reimbursement
- 401(k) with Generous Matching
- Referral Bonuses
- Auto Allowance
- Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities
- Discretionary Bonuses
- Tuition Reimbursement
- Benefits may vary by location.
- All benefits pursuant to Company policy
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
