Admissions Coordinator

PACS • Walnut Creek, CA

23h • $25

About The Position

The Admissions Coordinator plays a vital role in ensuring a smooth and welcoming transition for new residents and their families. In this leadership-oriented support role, you will facilitate the admissions process and collaborate with interdisciplinary teams to provide an efficient, organized, and empathetic experience for every individual entering our care. At Shadelands Post Acute, we believe that a great resident experience starts before they even walk through our doors. If you are a motivated coordinator who excels at organization and compassionate communication, we invite you to join our dedicated team! Apply today to lead the admissions journey at Shadelands! PACS is revolutionizing the delivery and leadership of post-acute healthcare and support services across the country. Originally founded in 2013, the organization now consists of hundreds of independent operating subsidiaries, as well as ancillary and support services. We bring a proven model of mission-driven care that balances access to a national network of support and resources with local decision making. In addition, PACS helps connect exceptional people with premier healthcare careers across the country. We focus on finding innovative and effective team members based on their qualifications, experience, geographic preferences, and personality fit with the existing facility staff and culture. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic. Employment decisions are based on qualifications, merit, and business needs.

Requirements

• Prior experience in admissions, healthcare, or a long-term care setting is strongly preferred.
• Solid understanding of Medicare, Medicaid, and private insurance verification processes.
• Proficiency in Microsoft Office and experience with Electronic Health Record (EHR) systems.
• Excellent interpersonal and customer service skills, with the ability to handle sensitive information with extreme professionalism and confidentiality.
• Exceptional organizational skills and the ability to focus in a busy, dynamic environment.

Responsibilities

• Relationship Management: Serve as the primary point of contact for prospective residents, families, hospitals, and referral sources, building trust from the very first interaction.
• Admissions Oversight: Coordinate and schedule resident admissions, managing all pre-admission assessments and essential documentation.
• Financial & Insurance Coordination: Manage insurance verifications, authorizations, and financial eligibility processes to ensure a clear path for coverage.
• Facility Tours: Lead facility tours and act as an ambassador for Shadelands, providing detailed information to prospective residents and community partners.
• Seamless Transitions: Collaborate closely with nursing, social services, and administrative staff to ensure that every resident's admission experience is seamless and high-quality.
• Regulatory Compliance: Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
• Outreach & Follow-Up: Maintain consistent communication with hospitals, physicians, and case managers to ensure timely transfers of information and support broader marketing efforts.

Benefits

• Health & Wellness: Comprehensive healthcare coverage, including vision and dental.
• Financial Security: 401(k) retirement plan.
• Work-Life Balance: Generous Paid Time Off (PTO).
• Culture: A fun, collaborative, and supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed