Adoption Readiness Lead - Hospitality Industry- Commerce & Omni Channel Domain

Capgemini • Dallas, TX

1d

About The Position

The Organizational Change Management Analyst supports the planning and execution of readiness tasks for hospitality transformation initiatives. This role focuses on understanding how changes impact frontline and operational teams, coordinating communications, tracking readiness milestones, and providing structured support during preparation and rollout. The ideal candidate is organized, detail oriented, and comfortable working with both program and property-level teams.
Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.  Defines the methods and the business analysis framework for the business analysis work to be carried out in their projectorprogram together with the client.Additionally performs requirements elicitation and modelling. Performs leadership activities within the project and beyond.

Requirements

• 7-10 years of experience in program coordination, change support, training, or operations.
• Familiarity with hospitality operations and frontline workflows.
• Strong organizational skills with the ability to manage multiple workstreams.
• Clear communication and documentation skills.
• Ability to translate complex information into simple, usable materials.
• Comfortable engaging with stakeholders at property, field, and corporate levels.

Nice To Haves

• Experience supporting digital or operational rollouts preferred

Responsibilities

• Support readiness plans for new system deployments, process changes, and operational updates across hotels, resorts, ships, and corporate teams.
• Identify impacts to roles, workflows, tools, and guest-facing responsibilities.
• Maintain readiness trackers, communication logs, issue lists, and status summaries.
• Assist in drafting communications including FAQs, job aids, quick guides, and property updates.
• Coordinate training schedules, content updates, and distribution of readiness materials.
• Support readiness checks such as SOP updates, workflow reviews, and pre go live validation.
• Engage with property or shipboard contacts to gather feedback and escalate risks to the Readiness Lead.
• Track adoption indicators and support post launch follow up activities.
• Maintain documentation, version control, and organization of all readiness resources

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed