Advanced Analyst, Infra CX

Invesco Ltd. • Atlanta, GA

8d • Hybrid

About The Position

As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco. We are seeking a highly skilled and experienced Advanced AV Support Professional to provide exceptional on-site, white-glove support for audiovisual (AV) systems. The ideal candidate will have a strong background in AV technologies, including expertise with Crestron DSPs, Q-SYS Designer, and a proven track record in delivering outstanding service in a corporate environment. As part of this role, you will be responsible for ensuring a seamless AV experience for clients and stakeholders, troubleshooting and resolving technical issues, and maintaining high-quality AV setups for meetings, events, and presentations.

Requirements

• Proven experience as an AV Support Engineer or similar role, with at least 5 years of experience in the AV support field.
• Deep understanding of Crestron Microsoft Teams rooms.
• Strong knowledge and hands-on experience with Crestron Microsoft Teams Rooms, Crestron DSPs, Q-SYS Designer application, including configuration, troubleshooting, and system integration.
• Expertise in AV technologies such as video conferencing, audio systems, displays, and AV control systems.
• Strong problem-solving skills with the ability to troubleshoot and resolve technical issues in real-time.
• Exceptional customer service and communication skills, with a focus on delivering a high-level of white-glove support.
• Ability to work under pressure and handle urgent AV support requests efficiently.
• Proficient in using AV-related software, tools, and systems.
• Excellent attention to detail and ability to maintain high standards of service.
• Ability to work independently and as part of a team to achieve successful outcomes.

Nice To Haves

• Certifications in AV technologies or related fields (e.g., CTS, Crestron, Extron).
• Experience supporting high-profile or executive-level clients in a corporate environment.
• Knowledge of additional AV software and systems is a plus.

Responsibilities

• Provide on-site, dedicated AV support to ensure smooth operation of all AV systems and technologies.
• Offer white-glove, proactive assistance to ensure an exceptional AV experience for executives, teams, and clients.
• Manage and support the configuration, deployment, and troubleshooting of AV hardware, software, and systems.
• Serve as the expert for Crestron equipment, ensuring its proper use and integration with other AV technologies.
• Troubleshoot and resolve issues related to AV setups, including video conferencing, audio systems, and display equipment.
• Coordinate with vendors and internal teams to ensure timely and efficient resolution of AV-related incidents.
• Maintain a deep understanding of client-specific needs and provide tailored AV solutions for high-profile meetings and events.
• Regularly perform system checks and preventive maintenance to ensure AV systems remain in optimal working condition.
• Document issues and resolutions, ensuring detailed records for continuous improvement.
• Provide training and guidance to users on best practices for AV system usage.
• Collaborate with Technology, Facilities, and Event teams to ensure AV requirements are met for conferences, meetings, and corporate events.

Benefits

• Flexible paid time off
• Hybrid work schedule
• 401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution
• Health & wellbeing benefits
• Parental Leave benefits
• Employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed