Infra Svc Del Analyst

HCSC • Waukegan, IL

3d

About The Position

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This position is responsible for handling 24x7 operations infrastructure support services of all non-production and production environments in the area of responsibility. Handling the use of analytics to improve service, availability, and customer interactions; handling incident resolution and issues escalated by vendors; transitioning knowledge from design / build teams. Handling operational vendor performance management.

Requirements

• Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.
• Knowledge of ITIL v3 framework
• Knowledge of ITSM systems
• Knowledge of all Infrastructure technologies, including monitoring and event management technologies
• Experience with UC/Collaboration and Executive Support, including mobile devices (laptops, tablets, handheld)
• Experience with Broadcom VCF SAN and Nutanix AHV hyperconverged platforms.
• Experience with migration, automation, CICD, Scripting, Storage, Middleware, including Server, OS, Virtualization, and Container technologies.
• Experience with Network, Voice, Call Center and Network (data and voice) technologies
• Supplier management
• Infrastructure hardware support and engineering experience of Dell, HP, or Cisco technologies.
• Continuous improvement
• Incident management
• Knowledge of required technologies (incl 3rd party solutions)
• Problem Management / RCA
• Customer service oriented
• Adaptability and ability to introduce / manage change
• Drive conflict management in high pressure situations
• Performance / metrics-driven decision making

Nice To Haves

• Bachelor degree in relevant field (IT, Engineering) or equivalent career experience
• ITSM/CMDB application experience with ServiceNow
• Oral/written communication skills
• Microsoft Suite of products
• Broadcom VMware VCF and SRM experience
• Nutanix AHV, DR and Prism Central experience – 2 years
• Kubernetes and Ansible experience
• Aria operations experience
• Cisco UCS and Intersight Platform administration
• HPE OneView and Synergy platform administration
• Dell Open Manage Enterprise and iDRAC
• DevOps tools experience with GitHub, and other applications
• PowerShell and other scripting language experience
• Migration Experience

Responsibilities

• Handling 24x7 operations infrastructure support services of all non-production and production environments in the area of responsibility.
• Handling the use of analytics to improve service, availability, and customer interactions
• Handling incident resolution and issues escalated by vendors
• Transitioning knowledge from design / build teams.
• Handling operational vendor performance management.

Benefits

• health and wellness benefits
• 401(k) savings plan
• pension plan
• paid time off
• paid parental leave
• disability insurance
• supplemental life insurance
• employee assistance program
• paid holidays
• tuition reimbursement
• annual incentive bonus plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level