Agency Logistics & Operations Manager

The Armstrong Company•Canton, MA

12d•$70,000 - $90,000•Remote

About The Position

The Agency Logistics & Operations Manager is a dual-focus leadership role responsible for overseeing a dedicated fleet of owner-operators and managing a high-touch logistics account. This position requires a strategic thinker who can balance the nuances of fleet management safety, compliance, and financial optimization, with the rigorous communication and documentation demands of a primary logistics client. You will serve as the central hub between drivers, Unigroup agents, home office, and the customer, ensuring operational excellence and long-term profitability for all stakeholders.

Requirements

Experience: Proven experience in logistics operations, fleet management, or freight brokerage.
Technical Proficiency: Familiarity with ELD platforms, TMS (Transportation Management Systems), and standard office software.
Communication: Exceptional written and verbal communication skills, specifically the ability to manage high-volume email threads.
Analytical Thinking: Ability to optimize routes and schedules for financial efficiency.
Adaptability: Comfortable working in a remote environment while maintaining high levels of accountability and team engagement.

Responsibilities

Fleet Oversight: Manage a current fleet of 8 owner operators, serving as their primary point of contact and advocate.
Talent Acquisition: Lead recruiting efforts to grow the fleet and implement retention strategies to minimize turnover.
Financial Optimization: Plan loads to maximize driver miles and revenue; review weekly settlements and order paperwork to ensure accuracy.
Relationship Building: Invest in the financial success of each owner operator, fostering a culture of mutual respect and professional growth.
Resource Coordination: Assist with truck rentals and labor coordination to meet client needs.
Safety First Culture: Maintain an uncompromising commitment to safety standards and regulatory requirements.
Monitoring: Actively monitor ELD (Electronic Logging Device) data to ensure HOS compliance.
Maintenance & Records: Oversee equipment maintenance schedules and ensure all driver qualification updates are current.
Account Ownership: Act as the primary lead for a major logistics account, owning the relationship and ensuring high service levels.
Operational Execution: Plan and coordinate the full lifecycle of orders, including pickups, transportation, storage, and final delivery.
Data Integrity: Register and track all orders within the internal system with high attention to detail.
Communication: Manage heavy email volume and documentation requirements with speed and professional clarity.
Pricing & Inquiries: Assist Armstrong agents with spot pricing, service inquiries, and operational feasibility.
Problem Solving: Act as the lead troubleshooter for transit delays, equipment issues, or customer service challenges.