AI Delivery Lead, Government Services

BDO USA, P.C. • Ridgeland, MS

3d • $150,000 - $190,000

About The Position

The AI Delivery Lead is responsible for partnering with clients to identify
high-value AI & GenAI use cases aligned to their business objectives, leading AI
readiness; defining client roadmaps; and delivering AI products end-to-end from
strategy to scaled deployment and operationalization.  The incumbent serves as
the main client contact and is responsible for implementing, deploying, and
configuring AI technologies (e.g., LLMs, ML models) and proprietary AI products
for specific client requirements.  The role blends AI/GenAI solution
architecture, client project management, and agile product delivery. The AI
Delivery Lead coordinates with product managers to ensure accurate visibility of
latest product features, alignment with roadmap, client project specific
documentation, client progress reports, and communications. This position
provides operational support to the product team as necessary to launch the new
features and relay information to clients.  The role ensures that projects are
staffed with the right resources, AI initiatives delivery yields measurable
results, industry and enterprise standards for security are met, and delivery is
made within budget and on time.

Requirements

• High School Diploma, or equivalent, required
• Bachelor’s degree, required; focus in Information Technology, preferred
• Minimum seven (7) to ten (10) years of overall experience, required
• Minimum five (5) years of experience as a client-facing Business Analyst, Project Manager, or Process Improvement specialist on AI, Advanced Analytics, or Data Science engagements, with demonstrated progression in complexity, scope, and number of projects managed, required
• Minimum two (2) years of experience in LLM-based solutions (e.g.Retrieval-Augmented Generation (RAG), Prompt engineering and evaluation, Agent-based workflows, and MLOps/LLMOps), required
• Project Management Professional (PMP), required
• One (1) or more years of experience with major Cloud (AWS, Azure, or Google) AI/GenAI services and tools, required
• Proficient usage of video conferencing software such as Zoom or Teams, required
• Strong organizational and multitasking skills
• Superior attention to detail and ability to meet tight deadlines
• Ability to complete complex tasks quickly with minimal guidance
• Strong analytical skills
• Ability to design and improve client processes using AI/GenAI
• Ability to contribute to AI proposal development, client pursuits, and business development
• Ability to work effectively with minimal supervision
• Knowledge of document management best practices
• Ability to travel up to 20%
• Knowledge of industry-specific regulations and standards

Nice To Haves

• Certified ScrumMaster (CSM) / PMI-ACP, preferred
• Certified Senior Project Manager (IAPM) – CSPM, preferred
• Program Management Professional (PgMP), preferred
• Information Technology Infrastructure Library (ITIL), preferred
• Fundamental AI Certification (e.g. Azure AI Fundamentals AI-900 or Azure AI Engineer Associate AI-102), preferred
• Azure AI (OpenAI, AI Studio, Cognitive Services, Fabric, etc.) experience, preferred

Responsibilities

• Serves as the trusted advisor to client executives and leaders on AI delivery and user adoption.  Engages between the client and AI product managers to communicate client specific needs, relays project milestones, and aligns roadmaps
• Manages all client communication and documentation, including but not limited to project plans, timelines, schedules, and development documentation
• Leads cross-functional team and performs Scrum Master activities for Agile development on each client engagement
• Coordinates, tracks, and communicates project risks, issues, actions, and decisions
• Collaborates with project leadership to identify and address potential issues and bottlenecks
• Facilitates allocation of resources, equipment, and materials in collaboration with project managers
• Maintains accurate and up-to-date project documentation in systems of record
• Generates regular reports on project progress, milestones, and potential risks
• Enables clear and effective communication within the project team and across the organization
• Manages vendors and collaborates with team members across projects to meet deadlines and supports transition to managed services or client-owned operations through training, documentation and knowledge-transfer
• Monitors and assesses the performance of both AI and human agents to optimize or escalate an issue
• Performs AI Agent Management to include organizing, configuring, and monitoring AI agents such as setting up "human-in-the-loop" checkpoints for critical decisions
• Oversees the AI systems to ensure they comply with regulations (e.g., GDPR, SOC 2, financial regulations) and maintains fairness and security
• Provides additional administrative support as required
• Other duties as required
• Supervises team of engineers, developers, and analysts (including employees and contractors) to design and develop technically sound, enterprise-grade solutions

Benefits

• ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being
• comprehensive compensation and Total Rewards benefits offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level