AI & IT Systems Engineer
About The Position
As Jasper undergoes an agentic AI shift, this role is critical for ensuring our IT infrastructure is robust, secure, and fine-tuned to handle advanced AI workflows. Spending 70-80% of your time directly on AI enablement, you will be deployed across the organization to tackle hands-on technical implementations, bridging the gap between traditional IT systems management and cutting-edge AI deployments. You will design and deploy intelligent systems that automate cross-platform workflows, preparing Jasper for AI-driven scale by enabling agentic AI to trigger real actions across our entire tech stack. This fully remote role reports to the Director of AI Enablement & IT and is open to candidates located anywhere in the continental US.
Requirements
- 4–6 years of experience in IT systems engineering, IT support, or a related technical role.
- Demonstrated experience designing and deploying intelligent systems that automate cross-platform workflows and prepare infrastructure for AI-driven scale.
- Strong, hands-on administrative experience with Identity Providers (Okta) and Mobile Device Management (Rippling IT).
- Proven track record of managing and integrating modern SaaS applications (Google Workspace, Linear, etc.).
- Ability to act as a multifaceted technical specialist, comfortably pivoting between core IT operations and cross-functional AI implementation projects.
- Strong communication skills with the ability to translate complex technical concepts and business impact clearly to non-technical stakeholders.
Responsibilities
- Agentic IT Infrastructure & Automation: Modernize and fine-tune our IT systems to ensure they securely and efficiently support autonomous and agentic AI workflows. Build reliable, scalable automation infrastructure that significantly enhances team efficiency and reduces manual work.
- AI Implementation & Cross-Platform Workflows: Partner with the Director of AI Enablement & IT to operationalize AI initiatives using tools like Claude, ChatGPT, and Zapier. Design intelligent workflows that connect platforms like Google Workspace and Slack, allowing AI agents to trigger real, multi-step actions.
- Core Systems Management: Administer and optimize core IT domains, including Identity Providers and Mobile Device Management. Leverage advanced features like Okta Workflows to streamline identity and access operations.
- Cross-Functional Technical Support: Deploy across various departments to assist directly with the technical rollout of AI enablement projects.
- SaaS Ecosystem Operations: Manage and streamline our broader SaaS stack, including Google Workspace, Linear, and tens of other applications.
- Enablement & Training: Assist in creating playbooks and training resources to help teams adopt new AI tools seamlessly into their existing workflows.
Benefits
- Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families
- 401(k) program with up to 2% company matching
- Equity grant participation
- Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work
- FlexWellness program ($1,800 annually) to help support your personal health goals
- Generous budget for home office set up
- $1,500 annual learning and development stipend
- 16 weeks of paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
