IT Systems Engineer
About The Position
The Systems Engineer is responsible for delivering high-quality technical support and infrastructure services across all reactive and proactive service requests within the Infrastructure Managed Services division. This role requires a strong combination of technical expertise, customer service excellence, and operational discipline. Why Entech? Entech is a growing Managed IT Support Services company with over 27 years of enabling people to do what matters. We value integrity, teamwork, and strong relationships with employees, clients, and the community. Join our family for growth opportunities, a fun environment, and a passion for technology. With offices in Fort Myers, Naples, and Bradenton, we look forward to your application!
Requirements
- Advanced proficiency in and ability to troubleshoot:
- Windows 10 and 11 Operating Systems
- Workstation and Server Hardware
- Printer and Multi-function devices and technologies
- Standard Windows Applications
- Microsoft Office Suite
- Email and Mobile Device connectivity
- Microsoft 365
- Intermediate proficiency in and the ability to troubleshoot:
- Mac OS troubleshooting
- IPv4 and IPv6 technologies
- LAN/WAN connectivity issues
- Microsoft Azure
- Hyper-V, vSphere, Citrix, SQL, and Terminal Services
- Active Directory
- Windows Server2008– 2022
- VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec)
- This position requires the passing of a level 2 background check as well as a pre-employment drug screening.
- A valid driver’s license is required for this position.
Responsibilities
- Triage, prioritize, and resolve reactive service requests in accordance with established SLAs and client impact.
- Perform advanced troubleshooting across servers, networks, cloud platforms, endpoints, and security systems.
- Conduct root cause analysis to prevent recurring issues and implement corrective actions where appropriate.
- Escalate complex or high-risk issues with clear documentation and transition ownership appropriately.
- Respond to and remediate proactive alerts generated by monitoring and NOC systems, including backup failures, security threats, hardware degradation, performance bottlenecks, and licensing risks.
- Perform recurring system health assessments and infrastructure reviews to identify vulnerabilities, inefficiencies, and lifecycle risks.
- Recommend and implement preventive maintenance, upgrades, and configuration improvements to enhance reliability and performance.
- Support, maintain, and optimize Windows servers, workstations, Microsoft 365, Azure environments, Remote Desktop Services, firewalls, managed switches, and LAN/WAN connectivity.
- Execute infrastructure upgrades, patching, firmware updates, and system migrations in coordination with internal teams and Project Managers.
- Manage line-of-business application updates and coordinate with third-party vendors to ensure continuity and compatibility.
- Administer SaaS platforms, user provisioning, licensing, and access management as required.
Benefits
- Free Medical Insurance
- Additional Employer Paid Medical Options
- Fully Vested 401(k) Match
- Flexible Time Off (an unlimited amount of paid time off days)
- Free $10,000 Life Insurance Policy
- Six Paid Holidays – PLUS Black Friday!
- Flexible Schedule Options
- Fun Employee Events – Yearly Culture Building Events
- Options available for dental, vision, short term disability, long term disability, and additional life insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
