Air Freight Agent

UPS•Romulus, MI

About The Position

Support and coordinate air freight trade services, products, and operations for a wide variety of customers. Air Freight Agents maintain ongoing relationships, provide support, resolve problems, and open supply requests for customers and centers. This position supports and coordinates airfreight trade services. He/she builds relationships with customers by utilizing communication skills. This position provides internal and external customer support regarding issues affecting shipping. He/she scans and moves cargo and performs other various tasks.

Requirements

An intermediate working knowledge of Microsoft Office: MS Word, Excel and Outlook.
The ability to communicate effectively, both in writing and verbally.
The desire to provide excellent customer service.
Possess general administrative skills such as in-bound phone support, distributing mail, preparing reports, processing forms, tracking shipments and orders, and data input.
Problem solving skills to resolve intermediate level concerns by conducting research with minimal supervision.
High attention to detail.
An ability to lift up to 70 lb.
Legal right to work in the U.S.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

Support and coordinate air freight trade services, products, and operations for a wide variety of customers.
Maintain ongoing relationships with customers.
Provide support to customers.
Resolve problems for customers.
Open supply requests for customers and centers.
Build relationships with customers by utilizing communication skills.
Provide internal and external customer support regarding issues affecting shipping.
Scan and move cargo.
Perform other various tasks.