Alternative Funding Specialist

Acrisure • Cranbury, NJ

1d • $90,000 - $100,000

About The Position

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary The Support Specialist serves as a primary service and strategic support partner for clients within the employee benefits stop-loss insurance space. This role is responsible for delivering a high level of customer service, supporting Account Executives, and ensuring accurate, timely, and proactive management of stop-loss benefit plans. The Support Specialist plays a critical role in client retention and day-to-day client satisfaction.

Requirements

• 2+ years of experience in stop loss insurance, claims administration, MGU, carrier, or TPA environment
• Working knowledge of specific and aggregate stop loss coverage and policy provisions
• Experience coordinating with TPAs, carriers, and broker partners
• Exceptional customer service and communication skills, both written and verbal.
• High attention to detail with strong organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Proficiency with benefits administration systems, carrier portals, and CRM tools.

Responsibilities

• Serve as a trusted point of contact for clients, both brokers and groups, providing exceptional customer service and timely submission of claims and reporting.
• Support Account Executives in managing client relationships and ongoing service needs.
• Manage the stop-loss work center queue.
• Work with the Wholesure Specialty Placement accounting team to:
• Ensure timely payment of premium for all clients.
• Ensure broker commissions are paid timely.
• Liaise with insurance carriers, vendors, and TPAs to ensure issue resolution.
• Maintain accurate client records, documentation, and claim and reporting tracking within agency management.
• Analyze data and provide insights.
• Identify opportunities to improve service processes and enhance the overall client experience.
• Build strong, long-term client, carrier, and TPA relationships through responsiveness, professionalism, and attention to detail.

Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!
• This list is not exhaustive of all available benefits.
• Eligibility and waiting periods may apply to certain offerings.
• Benefits may vary based on subsidiary entity and geographic location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed