Amazon Account Coordinator (Hybrid Role - New York)

Olaplex•New York City, NY

1d•$70,000 - $80,000•Hybrid

About The Position

OLAPLEX, a category-defining leader in prestige hair care, continuously seeks talented individuals to join in our mission to transform foundational hair health and deliver great hair days today, tomorrow, and for years to come. As the original bond builder, we are dedicated to fostering a culture that celebrates the bonds within our teams. OLAPLEX elevates individuals from all backgrounds with the belief that together we can unlock the full potential of science to extend the health, life, and beauty of hair for all. About the Role: The Amazon Account Coordinator will ensure operational excellence, maintain high catalog health, and support the growth of the wholesale partnership with Amazon in the US. The ideal candidate is detail-oriented, comfortable with data, and can navigate the often-complex "Amazon way" of doing business.

Requirements

A self-starter with a proactive and entrepreneurial mindset, capable of identifying and pursuing new opportunities
Strong communication skills, with the ability to communicate across the entire organization
A deep understanding of the global retail eco-system including digital and ad spend
Creative, with an eye to develop new and innovative solutions
1–3 years of experience in e-commerce, preferably specifically within Amazon Vendor Central or Seller Central
Advanced Excel skills (VLOOKUPs, Pivot Tables) are a must.
A "detective" mindset to find the root cause of catalog glitches or shipping discrepancies.
Collaborative, working cross-functionally across different teams while also working well independently
Ability to use high judgement to make decisions that drive the business
Ability to write concise, effective tickets to Amazon Support (that actually get resolved)
Bachelor’s degree in Business, Marketing, Supply Chain, or a related field

Responsibilities

Create and maintain New Item Setups (NIS) via Vendor Central
Optimize product listings (titles, bullet points, and descriptions) to improve SEO and conversion
Manage Brand Store updates and A+ Content submissions
Monitor and resolve "Amazon Contributions" or listing suppressions
Monitor daily POs (Purchase Orders) and coordinate with the warehouse/logistics team to ensure on-time fulfillment
ManageShortages and Chargebacks: Investigate why Amazon is docking pay and dispute invalid claims to recover revenue
Oversee inventory health, monitoring "Weeks of Supply" (WOS) and flagging potential out-of-stock (OOS) risks
Manage administrative workflows, including submitting and tracking backend tickets to ensure timely resolution
Track weekly and monthly sales performance (Ordered Product Sales vs. Shipped COGS)
Monitor "Born to Run" or "Vine" program performance to kickstart new product momentum
Reconcile promotional credits and co-op billing
Coordinate with the Marketing team to ensure advertising (Amazon Ads) aligns with inventory levels
Monitor and communicate order issues within Amazon and internal systems, helping to resolve discrepancies quickly and effectively
Assist in preparing for Business Reviews (QBRs) with Amazon Vendor Managers (VMs)

Benefits

The annual base pay for this position is $70,000 - $80,000 with eligibility for an annual bonus. The actual base pay will vary based on factors such as qualifications, years of relevant experience, skill level, functional expertise, certificates or other professional licenses held and geographic location.
Competitive compensation
Work/Life Balance: Flexible paid time off, 11 paid holidays, and flexible work schedules
Wellness: Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families, Company Paid Employee Life Insurance, Optional additional Life Insurance, and Short and Long-Term Disability Coverage Options
Parental Leave: Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents
Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested
Professional Development Reimbursement Program: Career development is as important to us as we know it is to you!
Our culture has an “attitude of gratitude” and a shared passion for our brand.
Join our Bond Builder DEI committee to play a role celebrating DEI at OLAPLEX
Products: Twenty (20) free products per year, plus a friends and family discount