Analyst, Command Center
About The Position
CarMax, the way your career should be! About this job The Command Center Analyst operates and maintains a highly technical CCTV system to protect assets of CarMax locations across the country and is responsible for communicating with local law enforcement and store staff to ensure successful resolution of incidents. The individual supports store personnel in resolution of CCTV-related issues and work closely with other team members on a rotating shift bases. The Command Center operates overnight, and this position requires overnight shift work. The hours could be 9pm-7am and/or 11pm-9am Thursday, Friday, Saturday and Sunday.
Requirements
- High School diploma or equivalent required.
- Ability to work independently and make sound decisions with minimal guidance.
- High ethical standards.
- Required to work Thursday, Friday, Saturday and Sunday overnight shifts.
Nice To Haves
- College degree preferred, but not required.
- Two years in Loss Prevention/Security-related field or computer related field, preferred.
Responsibilities
- Monitor Command Center technology to safeguard the assets of CarMax locations across the country.
- Respond to a high volume and constant flow of system alerts from various technologies, including video analytics.
- Quickly assess whether the activity is potentially criminal and make decisions on how to address the activity, including voice down announcements and/or contacting law enforcement to respond.
- Conduct follow-up with law enforcement and management to successfully resolve all outstanding issues related to incidents.
- Prepare written reports of all incidents to sufficiently document the activity within the company’s case management system.
- Respond to burglar alarm system activity as reported by third party alarm company.
- Review CCTV to determine whether activity is criminal activity or system false alarms.
- Respond to calls from store managers seeking assistance, including review of live activity, assisting with CCTV and obtaining third-party security guard coverage if appropriate.
- Complete daily audits which include ensuring video and other technology is properly functioning.
- Maintain security related equipment and communicate issues in need of resolution.
- Provide support to internal business partners and vendors to ensure proper resolution of issues related to security equipment.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
