About The Position
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the role: Interact daily with clients to address their questions and respond to client issues and requests. Performing functional investigations and communicating back the results of the investigation to the client. Collaborating with cross functional teams to plan remediation and resolution of internal/external issues. Leading meetings with clients to discuss expectations and maintain client relationships. About the team: The Adaptiv CX team supports the Adaptiv solution for a global client base and handles all client interactions with regards to the support of the product. The team investigates and troubleshoots issues which impact customers and identifies/validates bugs in the software.
Requirements
- Knowledge of the business goals, objectives, and business operations for the appropriate FIS organization
- Bachelor’s degree in computer science, Math, Physics, Engineering or other related degree
- 2-4 years of work experience
- Knowledge of SQL desired
- Strong analytical skills
- Organizational and time management skills required
- Self-starter with proven ability to work independently
- Extremely comfortable working with computers and a variety of applications
Nice To Haves
- Interest or knowledge of financial risk
- Experience in programming languages like C# and Delphi
- Knowledge in programming, business analysis or implementation of software products
Responsibilities
- Provides in-depth product support to FIS clients by resolving incoming inquiries.
- Responds to customer product inquiries via telephone or email.
- Uses interpersonal skills and product knowledge to respond to daily Client-facing activities.
- Resolves customer concerns raised for their software solutions which may be hosted by the client or by FIS.
- Troubleshoots problems with malfunctioning software applications and recommends corrective action or reaches out internally within the group for resolution.
- Recreates client issues in test environments.
- Must be flexible to work rotating shift hours. Additional paid shifts may be available on weekends/holidays.
- Documents client information and recurring technical issues to support product quality programs and product development.
Benefits
- A competitive salary and benefits
- A variety of career development tools, resources, and opportunities
- Paid time off to support charities to give back to your community
- A fantastic range of benefits designed to help support your lifestyle and wellbeing
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
