Analyst Senior, Product Technical Support

FIS Global•Milwaukee, WI

1d•Hybrid

About The Position

FIS is looking for a seasoned Product Technical Support Analyst to support our Digital retail and small business clients with internet banking, mobile banking, and related digital products. These are Online Banking, Mobile, and Payment products within the Digital Client Support organization. Please note: this is a full-time role with a required hybrid schedule in one of our locations. Must be available to work a shift between 7a -7p EST.

Requirements

5 years of banking and/or treasury management experience
Internet Banking experience
Strong analytical skills
Organizational and time management skills
Self-starter with proven ability to work independently
Extremely comfortable working with computers and a variety of applications
Excellent oral and written communications skills
Strong problem solving skills

Nice To Haves

FIS core application experience
Internet Banking and/or Mobile Banking support experience
Knowledge of FIS products
Supervisory or managerial experience

Responsibilities

Provide in-depth product support to FIS clients by resolving incoming inquiries.
Respond to client product inquiries via telephone, written emails, or chat sessions.
Research and recreate client issues, identify/document application, and system interactions to support business processes.
Use interpersonal skills, product knowledge, and expertise to respond to daily client issues and activities.
Document client issues to support product quality programs and product development.

Benefits

Competitive salary and benefits
A work environment built on collaboration, flexibility, and respect
Varied and challenging work to help you grow your skillset
A multifaceted job with a varied degree of responsibility and a broad spectrum of opportunities
Training across core financial applications and other FIS solutions

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