Analyst Senior, Product Technical Support

FIS

1d • Hybrid

About The Position

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. Are you FIS? About the team: FIS is looking for a seasoned Product Technical Support Analyst to support our Digital retail and small business clients with internet banking, mobile banking, and related digital products. These are Online Banking, Mobile, and Payment products within the Digital Client Support organization. Please note: this is a full-time role with a required hybrid schedule in one of our locations. Must be available to work a shift between 7a -7p EST. What you will be doing: You will be working in a team environment, supporting FIS Digital One retail and small business clients via phone, email, client portal interface, and chat support. You will be required to handle complex Level 2 application inquiries/issues that require analysis and research. You will research multiple different issues simultaneously, periodically as the subject matter expert, that require demonstrated knowledge across multiple FIS Products. · Provide in-depth product support to FIS clients by resolving incoming inquiries. · Respond to client product inquiries via telephone, written emails, or chat sessions. · Research and recreate client issues, identify/document application, and system interactions to support business processes. · Use interpersonal skills, product knowledge, and expertise to respond to daily client issues and activities. · Document client issues to support product quality programs and product development.

Requirements

• 5 years of banking and/or treasury management experience
• Internet Banking experience
• Strong analytical skills
• Organizational and time management skills
• Self-starter with proven ability to work independently
• Extremely comfortable working with computers and a variety of applications
• Excellent oral and written communications skills
• Strong problem solving skills

Nice To Haves

• FIS core application experience
• Internet Banking and/or Mobile Banking support experience
• Knowledge of FIS products
• Supervisory or managerial experience

Responsibilities

• Provide in-depth product support to FIS clients by resolving incoming inquiries.
• Respond to client product inquiries via telephone, written emails, or chat sessions.
• Research and recreate client issues, identify/document application, and system interactions to support business processes.
• Use interpersonal skills, product knowledge, and expertise to respond to daily client issues and activities.
• Document client issues to support product quality programs and product development.

Benefits

• Competitive salary and benefits
• A work environment built on collaboration, flexibility, and respect
• Varied and challenging work to help you grow your skillset
• A multifaceted job with a varied degree of responsibility and a broad spectrum of opportunities
• Training across core financial applications and other FIS solutions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed