Ancillary Scheduler

SCOTT COUNTY HOSPITAL•Scott City, KS

10h

About The Position

Big growth means big opportunities! Come grow with us and become our next Ancillary Schedule. Mission of Department: To ensure effective patient flow, accurate demographic and insurance information, and high-quality customer service while maintaining compliance with hospital policies and regulatory requirements. Purpose of Position: The Ancillary Scheduler serves as the primary access point for patients receiving services in the Rehab Department and Specialty Clinic. This role is responsible for coordinating patient scheduling, registration, check-in/check-out processes, and facilitating communication between patients, providers, and department leadership.

Requirements

High school diploma or equivalent required.
Strong organizational and time-management skills.
Excellent verbal and written communication skills.
Ability to multitask in a fast-paced environment.
Customer-service oriented with a professional demeanor.
Ability to always maintain confidentiality and professionalism.

Nice To Haves

Previous experience in healthcare scheduling, medical office, or front desk operations preferred.
Experience with EMR systems is strongly preferred.
Basic understanding of medical terminology preferred.

Responsibilities

Schedule new and established patient appointments for Rehab and Specialty Clinic services.
Coordinate referrals and ensure required documentation is obtained prior to appointments.
Manage no-shows, cancellations, and rescheduling in a timely manner.
Communicate appointment details and instructions clearly to patients.
Perform patient check-in and check-out procedures.
Register patients accurately in the electronic medical record.
Verify and update demographic and insurance information.
Collect copays when required.
Provide appointment reminders as assigned.
Answer incoming phone calls promptly and professionally.
Respond to patient inquiries regarding scheduling, services, and general information.
Relay patient concerns, scheduling barriers, and other issues to Rehab and Specialty Clinic Directors.
Serve as communicator between patients and clinical staff to ensure smooth communication.
Maintain organized and accurate scheduling records.
Assist directors with reports related to volumes, cancellations, and scheduling trends as requested.
Monitor referral tracking and follow up on incomplete or pending documentation.
Ensure confidentiality of patient information in compliance with HIPAA regulations.