App Activation Ambassador - Part Time
About The Position
This position is responsible for supporting omnichannel app activations, casino promotions and events. Assists and supports the Marketing Department with generating App activations for Sportsbook, PennPlay, iGaming and social gaming, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits and details of casino events to ensure guests will receive accurate and prompt information when requested. Answers phone calls and proactively assists customers (internal and external) with their concerns Greet guests when arriving to banquets and large events. Accurately completes paperwork referring to lost or stolen patron articles. Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying. Assists guests by directing them to appropriate areas and contact department for guest needs. Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.
Requirements
- Must be at least 18 years of age
- High school diploma or GED required; one year of customer service experience; or equivalent combination of education and experience
- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
- Must be proficient in Microsoft applications (Excel, Word, and Outlook)
- Must have an outgoing, energetic and enthusiastic attitude
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Must be comfortable initiating conversations and creating a fun environment with our guests
Nice To Haves
- Marketing experience preferred
Responsibilities
- Supporting omnichannel app activations
- Assisting the Marketing Department with generating App activations for Sportsbook, PennPlay, iGaming and social gaming, casino promotions and events on select shifts
- Maintaining up-to-date information for all digital initiatives, promotions and app features, benefits and details of casino events
- Answering phone calls and proactively assisting customers (internal and external) with their concerns
- Greeting guests when arriving to banquets and large events
- Accurately completing paperwork referring to lost or stolen patron articles
- Performing light clerical work
- Assisting guests by directing them to appropriate areas and contact department for guest needs
- Educating patron’s on the value of the loyalty program
- Assisting patrons with questions as they relate to the property and loyalty program
Benefits
- wellness programs designed to support our team members' financial, physical, and mental well-being
- day-one medical coverage
- 401(k) matching
- annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
