Application Administrator

Early Warning® • Chicago, IL

1d • $76,000 - $114,000 • Hybrid

About The Position

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose This role is responsible for providing primary administration and support of key third party applications used at Early Warning. The position serves as a Subject Matter Expert (SME) for the assigned system(s) and for the processes inside of the application to ensure that it remains current and serves the needs for Early Warning users.

Requirements

• Education and experience typically obtained through completion of a Bachelor’s Degree in Business, Communications and/or Computer Science or related field
• Excellent oral and written communication skills to be used to interact proficiently with all levels of management and staff
• General knowledge or familiarity with Windows OS, Oracle, SQL, MS Office, Visio
• General knowledge or familiarity with applications such as Tableau or SAP Business Objects, and Jira and Confluence
• Proven experience supporting, as an admin, vendor-provided applications
• Self-starter who has the ability to manage multiple priorities
• Strong attention to detail and accuracy
• Background and drug screen
• Specialized support of specific applications.
• Workday Demonstrated experience with configuration across Workday modules including HCM, Recruiting, Learning, Benefits, Compensation and Payroll.
• Demonstrated knowledge of Workday Cross Application functions including audits, access control, security, position management, hierarchies, supervisory orgs, workflow development, business process configuration and business process security.
• Experience creating complex calculated fields and custom objects.
• Demonstrated strong ability to create and modify standard, advanced, matrix and composite reports.
• Demonstrated experience creating, implementing, and maintaining Workday integrations using Workday Studio, Enterprise Interface Builder (EIB), Core Connectors, as well as experience with API and web service integrations (SOAP, WSDL, XML, REST).
• Experience with custom transformations.
• Workflow System Three years of experience in process decomposition, process analysis, scoping and optimization
• Java or SQL coding experience
• Project Management System Three years of experience managing projects and project financials
• Understanding of accounting and finance principles as they relate to projects
• Understanding of project concepts and project execution
• SQL coding experience – including Report Builder
• SharePoint Strong understanding of MS SharePoint architecture and administration
• Development experience with MS Visual Studio, .NET, Microsoft SQL Server, C#,
• Experience with Infopath, SharePoint Workflow, and SharePoint Designer
• Working knowledge of various web design / graphic design tools (Fireworks, Dreamweaver, Photoshop)
• Atlassian Suite Able to learn more complex configuration and design to support development and implementation improvements
• Handle escalated functional questions for Jira, Agile, Tempo/Timesheets (future), Xray, Confluence
• Support integrations (Business Objects/Data, Planview)
• Base JQL / Scripting capability
• Build Dashboards and/or Filters
• Work with PMO to establish standards for use of templates and Dashboards
• Business Objects & Tableau Business Objects competency level of intermediate to senior level
• Assess the current configuration of Business Objects and make recommendations
• Establish and enhance increased functionality of Business Objects tool and features which are currently under-utilized and make the consumers of the app aware of features and functions
• LockPath’s Keylight Understanding of risk management frameworks and key activities
• Governance, Risk, and Compliance (GRC) software platform administration experience
• Experience configuring GRC surveys, workflows, and dashboards to support business and risk management processes

Nice To Haves

• Additional education, certifications, or experience - as applicable.

Responsibilities

• Act as owner and primary administrator of assigned application(s).
• Provide application and system support to all employees for assigned application(s).
• Troubleshoot issues, providing second level support.
• Resolve issues or identify escalation to Systems team or vendor.
• Own issue until resolved.
• Provide application performance monitoring
• Analyze application incidents to identify root cause.
• Work closely with vendor’s product support team to implement solutions.
• Analyze existing processes to identify inefficiency and opportunities for improvement.
• Work with stakeholders to establish key metrics, KPIs and SLAs that are measurable and sustainable.
• Ensure successful installation and validation of vendor-provided upgrades and patches.
• Monitor license usage and budgeting for licensing costs.
• Provide metrics on anticipated needs during budget cycle and submit procurement requests when additional licenses are required.
• Process change requests for modifications to the application configuration.
• Maintain application road map and work with Manager, Applications Administration to set priorities.
• Provide timely and accurate status reporting.
• Manage projects to build new functionality, workflows, processes, and/or reporting in the application including requirements gathering, configuration, testing, user documentation and training.
• Develop and maintain all user documentation related to assigned application(s), including policies and procedures.
• Drive user adoption across the organization through user training and best practices.
• Maintain relationship with vendor to resolve application issues and ensure that Early Warning’s needs for new functionality are considered in future releases.
• Support the company’s commitment to protect the integrity and confidentiality of systems and data.

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level