Application Analyst - Developer

Duke Careers•Durham, NC

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health Technology Solutions Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.Application Analyst – DeveloperJob Description:The practice specialist will oversee the revenue cycle activities associated with services of the assigned clinical area, to maximize reimbursement in a cost-effective manner that complies with federal/state and payer-specific billing requirements. This role also includes responsibilities for system maintenance, light programming, and leveraging scripting skills in Visual Basic and Python to support application functionality and performance.

Requirements

BS/BA or 5 years related field or equivalent work experience; 3+ years experience with Healthcare billing.
Experience with system maintenance and basic programming required.
Solid skills in Windows operating systems
Proven analytical and problem-solving abilities
Project Management experience
Microsoft Office experience
Able to prioritize and execute tasks in a high-pressure environment
Strong customer service orientation
Experience working in a team-oriented, collaborative environment
Excellent written, oral, and interpersonal communication skills
Highly self-motivated and directed

Nice To Haves

Working knowledge of Visual Basic and Python preferred.

Responsibilities

Understand the core systems within DHE.
Perform routine system maintenance tasks including updates, patches, and performance monitoring.
Develop and maintain scripts or small programs using Visual Basic and Python to automate repetitive tasks and improve workflow efficiency.
Collaborate with IT teams to troubleshoot and resolve system-related issues.
Document system configurations and programming changes for future reference and compliance.
Design systems control and improve the utilization of resources; develop solutions and/or alternatives as appropriate.
Function as liaison with PRMO, vendors, and Payers.
Function as an interface between health information systems; coordinate application modifications that apply to multiple systems.
Assume project leadership responsibilities for complex health information systems; coordinate application modifications that apply to multiple systems; conduct project meetings.
Prepare reports and analyses setting forth progress, adverse trends, and appropriate recommendations or conclusions.
Analyze and interpret project needs.
Participate in meetings with potential and existing clients to discuss new business opportunities.
Initiate, establish, and maintain business relationships with all project stakeholders..
Help coordinate projects and play a key role in the setup of new processes and systems.
Participate in the development of operating goals and objectives for the team; recommend, implement, and administer operating protocols and procedures to enhance operations.
Maintain and update knowledge base articles to support Service Desk operations and ensure accurate, timely information is available for issue resolution.
Schedule priorities and meet deadlines.
Coordinate testing of upgrades to software applications.
Plan and teach user-training sessions; make oral and written presentations to project teams and management.
Ensure strict confidentiality of patient medical and financial records in compliance with federal, state, and DHE guidelines.
Work closely with the Service Desk to resolve client problems in a timely and efficient manner.
Assist with departmental cross-training of team members.
Participate in regular team meetings and training sessions.