Application Analyst II - Epic Trainer

Mohawk Valley Health System•City of Utica, NY

47d•$73,000 - $100,000

About The Position

The Application Analyst II will have primary responsibility for the design, build/configuration, testing, validation, documentation and ongoing support of various software applications.

Requirements

Bachelor’s degree in Information Services, a relate field, or equivalent experience.
3 years of experience in IT or an analytical clinical discipline.
Proficient in use of Microsoft Office or similar applications.
Excellent communication (verbal and written), analytical, team, and time management skills.
Ability to exercise tact and good interpersonal skills.
Demonstrated ability to complete projects independently, solve complex problems and resolve conflicts in a timely manner
Demonstrated understanding of healthcare organizations, ancillary systems, and health system operations
Epic application certification or obtained within 6 months of employment

Nice To Haves

Experience in Clinical Setting.
Experience with Electronic Health Records platforms (Epic), ITSM applications (KACE), HRIS (Infor), cloud deployments (Azure, AWS), and other digital platforms and services

Responsibilities

Design, build/configuration, testing, validation, documentation and ongoing support for the Healthcare applications.
Investigate, recommend solutions, and implement processes and guidelines intended to reduce issues.
Coordinate increasingly complex individual projects or work streams within the defined scope of the overall project.
Complete tasks based on clearly defined project milestones and support requirements.
Expand or modify system to serve new purposes or improve workflows.
Review and analyze system and performance indicators to locate problems and correct errors. Escalate problems and issues to appropriate staff to ensure timely resolution.
Participate in version upgrades on a scheduled basis to keep applications and users current.
Coordinate projects, schedule, and facilitate meetings to complete assignments.
Maintain records for change requests, stage in approval process, training for change, and live dates. Regularly attends change control committee.
Participate with clinical disciplines to support end user engagement, intentional design, and workflow control.
Provide technical and functional analyst support.
Perform other duties as required.