Application Manager - Document Management (Immediate Opening)

IDEA Public Schools•El Paso, TX

7d•Remote

About The Position

The Application Manager is responsible for the secure, stable, and efficient operation of the organization’s systems, with a primary focus on implementation and configuration, application upgrades, system security, and technical support. This role ensures the system environment meets business needs while maintaining security, compliance, performance, and user satisfaction.

Requirements

Bachelor's degree in information systems or a related field.
3+ years of experience administering enterprise applications.
3+ years of experience with enterprise system configuration and support
3+ years of experience managing roles and security for enterprise applications
3+ years of experience providing technical support for enterprise applications.
System security
Customer Service
Technical/Professional Knowledge and Skills
Customer/Client Focus

Responsibilities

Manage security roles, permissions, and access controls.
Implements and configures the system in alignment with strategic goals.
Plan, coordinate, and execute system upgrades, patches, and feature releases.
Supports technical support operations, including incident resolution and service requests.
Maintains disaster recovery and service outage response plans.
Maintain technical documentation for configurations, upgrades, and support procedures.
Conduct regular audits and reviews of system access and configurations.
Ensure compliance with internal policies and external regulations.
Collaborate with functional teams to test and validate new functionality.
Maintain upgrade documentation and change logs.
Monitor system performance, uptime, and error logs.
Maintain SLAs and drive continuous improvement in support processes.
Coordinate with infrastructure teams to ensure failover readiness and data backup integrity.