Application Specialist - Analyst Program

Fiserv • Milwaukee, WI

4d • Onsite

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. 2026 Technology Analyst Program The Fiserv Technology Analyst Program is a two-year, early career development experience designed to accelerate your growth in the fintech industry. Through two structured assignments within a specific technology track, analysts gain hands-on experience, build technical and professional skills, and collaborate across teams to solve real business challenges. As a performance-driven company, Fiserv is committed to developing emerging talent and creating opportunities for those who demonstrate initiative, growth, and impact. The program includes formal training, mentorship, and exposure to senior leadership, supporting long-term career development within the organization. What does a successful Application Specialist - Analyst Program do? As the Application Specialist, you will play a meaningful role supporting Fiserv’s Deposit Solutions environment, including Enterprise SCO, Fraud and/or TCM systems. You will work closely with internal channel partners and external clients to troubleshoot technical issues, advise on integration and configuration, and guide clients on regulatory and processing questions. A successful associate applies strong case-management principles, high organization, and a service-oriented mindset to deliver best‑in‑class support for our banking clients.

Requirements

• Bachelor’s degree in Computer Science, Data Science, Management Information Systems, Cybersecurity, Technical Project Management, or other technology degree completed December 2024 or after; 3.0+ GPA and/or equivalent military experience.
• 0-2 years of professional work experience.
• Ability to work onsite in Milwaukee, WI (regular business hours with occasional rotation for extended coverage).
• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.
• This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

Nice To Haves

• 3+ years of experience with check/image processing or fraud systems (for example, X9, Check 21, ImageCash).
• 3+ years of experience supporting enterprise deposit systems (for example, Enterprise SCO, TCM).
• 3+ years of experience using ticketing systems such as ServiceNow or JIRA for incident and case management.
• 3+ years of experience scripting or automating tasks using Python or PowerShell.

Responsibilities

• Serve as the principal point of contact for external and internal customers regarding training, application queries and issues.
• Research and diagnose problems to determine resolutions for reported incidents.
• Escalate complex issues efficiently to Tier 3 support and track remediation through closure.
• Participate in User Acceptance Testing (UAT) and review product documentation for accuracy and client impact.
• Provide client input to Product Managers, Business Analysts and Developers regarding product features and enhancements.
• Analyze incidents and trends to identify opportunities to improve service quality and client satisfaction.
• Develop and share knowledge articles, runbooks and client-facing documentation to enable team and client success.
• Support scheduled team hours of 8:00 AM–5:00 PM onsite in Milwaukee, WI and assist with rotating extended support coverage as needed.

Benefits

• We’re #FiservProud of our commitment to your overall well‑being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work‑life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well‑being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees