Application Specialist

Crane Company

18h

About The Position

BASIC FUNCTION The Application Specialist will provide technical and commercial sales support. This person is responsible for rapid delivery of quotations; submittal data and other information needed by Crane Regional Sales Managers and Channel Partners to help drive sales growth. This will require the candidate to develop detailed product knowledge, and will require strong organizational and communication skills. The successful candidate will also participate in outside sales calls and training / product demonstrations with the sales team quarterly. RESPONSIBILITIES AND DUTIES Ability to review customer specifications to determine customer needs. Initiate product quotes as requested from the field, collaborating with peers to ensure balanced workload for quick response Maintain Key Process Indicators such as new product sales, quotes wins and losses or quote response time, as requested by manager Assist Channel Partners and Regional Sales Managers and Operations team with technical requests and preliminary field issue troubleshooting. To work within a team environment with others for daily work and to formulate policies and programs and/or arrive jointly at decisions, conclusions or solutions Investigate customer requests for return goods, verifies consistency with established policies, and processes the RMA for approval. Provide Channel Partner product training as requested by the manager. Order entry functions and customer support functions. Ability to travel – up to 5% of the time, with possible increase up to 10% in time. Travel to the US head office and inter provincially within Canada to trade shows and visits to end users, and channel partners. Other duties as assigned This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status. At Crane, we believe that attracting and retaining the highest quality people is the best insurance of success. Our goal is to recruit talented people and train them within a culture that calls for performance with trust and respect. Join us. The unique backgrounds and differences of our associates make us stronger, more capable, and more successful. Beyond an associate’s base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non-cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement — as well as performance-based bonus programs for certain positions. Crane prioritizes career development for our associates. All associates receive an annual development plan that includes a mixture of on-the-job coaching and formal training experiences to support individual development needs. We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.

Requirements

BS degree in Business, Marketing, or a related field.
0-3 yrs Sales/Marketing/Applications experience preferred or a good to strong mechanical aptitude.
Demonstrate good organizational and time-management skills.
Ability to respond with a strong sense of urgency and care to customer requests, inquiries, and problems
Ability to maintain positive and constructive relationships internally and externally, even under difficult circumstances.

Nice To Haves

Strong emphasis on systems thinking and understanding of rotating equipment a plus.

Responsibilities

Ability to review customer specifications to determine customer needs.
Initiate product quotes as requested from the field, collaborating with peers to ensure balanced workload for quick response
Maintain Key Process Indicators such as new product sales, quotes wins and losses or quote response time, as requested by manager
Assist Channel Partners and Regional Sales Managers and Operations team with technical requests and preliminary field issue troubleshooting.
To work within a team environment with others for daily work and to formulate policies and programs and/or arrive jointly at decisions, conclusions or solutions
Investigate customer requests for return goods, verifies consistency with established policies, and processes the RMA for approval.
Provide Channel Partner product training as requested by the manager.
Order entry functions and customer support functions.
Ability to travel – up to 5% of the time, with possible increase up to 10% in time. Travel to the US head office and inter provincially within Canada to trade shows and visits to end users, and channel partners.
Other duties as assigned