Application Support Administrator

GCyber • Washington, DC

1d

About The Position

GCyber is seeking an Application Support Administrator, to support a high-profile government customer. As the Application Support Technician, you will ensure application operate efficiently and meets user needs. As an Application Support Administrator , you will: Create, modify, and deactivate user accounts across enterprise systems in accordance with approved requests and security policies. Provide Level 1/Level 2 application support for account access issues, password resets, and login troubleshooting. Investigate and resolve incidents and requests, escalating to higher-level support when necessary. Monitor and report on ticket status and trends, proactively identify opportunities to improve service performance and security. Ensure all changes follow change control protocols and are logged in the ticketing system Support audits of application security controls, accounts, and accessess Support application assessments for compliance with security policies, internal and external requirements. Participate in cross-functional projects that involve cloud applications and systems as needed.

Requirements

• Active DoD Top Secret/SCI clearance
• BA/BS Degree in Information Technology, Cybersecurity, or a related field (6 years additional experience may be substituted for a degree)
• DoD IAT II Level Certification or Higher
• 4+ years of related experience

Responsibilities

• Create, modify, and deactivate user accounts across enterprise systems in accordance with approved requests and security policies.
• Provide Level 1/Level 2 application support for account access issues, password resets, and login troubleshooting.
• Investigate and resolve incidents and requests, escalating to higher-level support when necessary.
• Monitor and report on ticket status and trends, proactively identify opportunities to improve service performance and security.
• Ensure all changes follow change control protocols and are logged in the ticketing system
• Support audits of application security controls, accounts, and accessess
• Support application assessments for compliance with security policies, internal and external requirements.
• Participate in cross-functional projects that involve cloud applications and systems as needed.

Benefits

• 26 Days of Paid Leave + Annual PTO Increase
• An extra day of paid leave for every year of employment with GCyber
• Paid Parental Leave
• Additional Leave Allowances for Military Duty, Jury Duty, and Bereavement Leave
• 401(k) Matching
• 100% Company-funded Disability Insurance
• 90% Company-Funded Health, Dental, and Vision Insurance, with contributions to insurance benefits for spouses, children, and family members
• Training and Professional Development Plans
• Commuter Benefits Plan
• Parking and Transportation Allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level