Application Support Analyst

Community First Credit Union•Neenah, WI

21h

About The Position

At Community First Credit Union, we are more than a financial institution – we are a partner in our members’ success. Every day, we empower our members and employees to achieve their goals, and we are looking for passionate team members who share that commitment. As an Application Support Analyst, you’ll play a key role in keeping our business-critical applications running securely, efficiently, and reliably. You’ll work closely with IT teammates and business partners across the organization to support, maintain, and enhance server-based applications that enable our teams to serve members at their best. The position will have a primary focus on our Lending Systems, which are critical platforms that support daily operations and enhances the experience for both members and employees. As an Application Support Analyst, you will: Serve as the technical subject matter expert for our Lending Systems Collaborate with business line leaders and staff across departments to optimize application functionality and improve user experience Install, upgrade and configure applications to meet business and IT support needs Support disaster recovery planning and ensure systems are available and secure during critical operations Coordinate and facilitate change management processes with IT teams and business stakeholders Create and maintain technical documentation for use in support and training Work with IT leadership to configure application settings and integrations Ensure systems are secure, compliant, and reliable, meeting all regulatory and organizational standards Assist with general IT support, including helping employees and members with online banking and other system-related inquiries Live out Community First’s mission, core values, and purpose through every interaction We are looking for a combination of: Associate’s degree in Information Systems or related field required; Bachelor’s degree in IT or related field preferred 3+ years of experience in an IT environment, collaborating with others to support applications and resolve system issues Experience implementing, integrating, and supporting secure, high-availability applications Experience working with business users, vendors, and IT teams to deliver technology solutions Working knowledge of applications and systems used in financial services preferred Knowledge of Microsoft systems (Active Directory, Exchange, SQL, Windows Server) and general business software Familiarity with networking concepts, virtualization, web services, and automation tools Strong analytical, organizational, and communication skills, with the ability to build collaborative relationships across departments Ability to travel locally and work irregular hours (nights, weekends, holidays) as needed

Requirements

Associate’s degree in Information Systems or related field required
3+ years of experience in an IT environment, collaborating with others to support applications and resolve system issues
Experience implementing, integrating, and supporting secure, high-availability applications
Experience working with business users, vendors, and IT teams to deliver technology solutions
Knowledge of Microsoft systems (Active Directory, Exchange, SQL, Windows Server) and general business software
Familiarity with networking concepts, virtualization, web services, and automation tools
Strong analytical, organizational, and communication skills, with the ability to build collaborative relationships across departments
Ability to travel locally and work irregular hours (nights, weekends, holidays) as needed

Nice To Haves

Bachelor’s degree in IT or related field preferred
Working knowledge of applications and systems used in financial services preferred

Responsibilities

Serve as the technical subject matter expert for our Lending Systems
Collaborate with business line leaders and staff across departments to optimize application functionality and improve user experience
Install, upgrade and configure applications to meet business and IT support needs
Support disaster recovery planning and ensure systems are available and secure during critical operations
Coordinate and facilitate change management processes with IT teams and business stakeholders
Create and maintain technical documentation for use in support and training
Work with IT leadership to configure application settings and integrations
Ensure systems are secure, compliant, and reliable, meeting all regulatory and organizational standards
Assist with general IT support, including helping employees and members with online banking and other system-related inquiries
Live out Community First’s mission, core values, and purpose through every interaction