Application Support Developer

BDO USA•Grand Rapids, MI

2d•$90,000 - $100,000

About The Position

The Application Support Developer II is responsible for providing primary support for third party systems, internal custom systems and external websites, as well as assisting with the development of systems for the firm. Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world. At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization. BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions. We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on: Welcoming diverse perspectives and understanding the experience of our professionals and clients Empowering team members to explore their full potential Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities Celebrating ingenuity and innovation to transform our business and help our clients transform theirs Focus on resilience and sustainability to positively impact our people, clients, and communities BDO Total Rewards that encompass so much more than traditional “benefits.”

Requirements

High school diploma or GED, required
Two (2) or more years of experience with managing and supporting Enterprise Application Systems, OR two (2) or more years of experience with developing applications utilizing ASP.NET, VB.NET and /or C#, required
One (1) or more years of experience developing SQL queries, required
Prior experience with servings as a technical support role, required
Demonstrated experience supporting business applications, required
Strong oral and written communication skills
Excellent interpersonal and customer relationship skills
Capacity to work in a deadline-driven environment while handle multiple complex projects/tasks simultaneously with a focus on details
Capable of successfully multi-task while working independently or within a group environment
Ability to rely on extensive experience and judgment to plan and accomplish goals
Capable of working well under pressure while dealing with unexpected problems in a professional manner
Capacity to communicate and interact with all levels of employees and management
Ability to interact and build relationships and consensus among people
Intermediate knowledge and understanding of Firm software development concepts
Immediate to advanced knowledge and the ability to apply advanced software development principles
Ability to research and resolve problems, acquire and maintain knowledge of relevant software solutions and support firm policies and procedures

Nice To Haves

Bachelors degree in Computer Science, Information Systems or equivalent field, preferred
One (1) or more years of experience with developing integration package, stored procedures and database schemas utilized SQL Server, preferred
Intermediate to advanced experience with software development methodologies, preferred
Certifications in Microsoft MCTS / MCITP / MCPD, preferred
Experience with Microsoft Exchange and Microsoft SQL Server, preferred

Responsibilities

Manages third party and custom applications systems
Applies patches and security updates to the firm’s systems
Administers and maintains the firm’s public internet and intranet sites
Builds and maintains system documentation
Escalate critical issues to management as appropriate
Implements strategies resulting in timely resolutions
Conducts Level II support for specified systems
Collaborates across IT functions regarding implementing server lease replacements and application upgrades
Acts as liaison for production support tickets for specified systems
Develops custom applications and/or third party systems
Oversees testing and development of non-routine fixes
Serves as the primary systems support resource during non-business hours
Other duties as required