Application Support Specialist, Lead

Georgia State University • Atlanta, GA

20h • Onsite

About The Position

Georgia State University’s Instructional Innovation and Technology (IIT) division is seeking a highly skilled and motivated Application Support Specialist, Lead to join our Application Solutions department. This role is responsible for software configuration, complex application troubleshooting and issue resolution, system analysis, and project facilitation.
NOTE: This role requires on‑site work. Remote or hybrid work options are not available for this position.

Requirements

• Bachelor's degree and three years of related experience; or a combination of education and related experience.

Nice To Haves

• Proficiency in providing Tier 2 support for collaboration tools such as Send-A-File, Listserv, Adobe Sign, Power BI, Sharepoint Online, Exchange Online, Microsoft 365 Global Administration, Zoom, Microsoft Teams, OneDrive and other Microsoft 365 applications.
• Experience defining objectives through research and fact-finding.

Responsibilities

• Train and guide student assistants and junior staff; assign work and support evaluations.
• Troubleshoot application issues and user inquiries; test and debug software patches; help develop user procedures and best practices.
• Develop project plans, coordinate team activities and resources, and provide status updates to stakeholders.
• Maintain regular communication with management, customers, and team members.
• Configure systems and develop script to support application functionality, including testing, debugging, and documentation.
• Analyze business processes, gather functional requirements, and define system scope and objectives; prepare detailed program specifications for development.
• Provide version control and configuration control for software supported by the team, as needed.

Benefits

• Generous benefits, including health, dental, vision, tuition assistance, and retirement plans.
• A flexible work environment that supports work-life balance.
• A knowledge-sharing organization that collaborates with various partners.
• Opportunities for professional development and career advancement
• Access to cutting-edge technologies
• A collaborative and creative team culture
• A strong sense of purpose and impact in our work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level