Applications Analyst - Ambulatory

FastMed•Raleigh, NC

13h•Hybrid

About The Position

The Epic Analyst, Ambulatory is responsible for configuring, modifying, testing, and maintaining software applications. Coordinate all issues that arise during the project for the application area. Builds collaborative relationships with project leadership, business owners, clinical department users, and other corporate departments to facilitate usage and acceptance of the system.

Requirements

Associates in Information Technology or Bachelor’s Degree in Information Technology or related field
Epic certification(s)/accreditation(s) is required in the primary application for the position
Epic Care Ambulatory
Cadence
Prelude
Welcome
MyChart
Health Planet/Compass Rose
At least 2 years EMR experience
Configures, modifies, tests, implements, maintains and supports applications software. Develops thorough application knowledge within specific areas of focus. Write and maintain system documentation.
Understands the workflow and business requirements and has the ability to build/modify the system to meet business specifications. Thorough understanding of possible ramifications to business process as well as other system applications.
Demonstrating flexibility with respect to changing end-user business needs
The ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
The ability to communicate information clearly and concisely with project leadership and subject matter experts. The ability to gain trust and establish effective relationships with vendor counterparts
The ability and willingness to learn new software and systems
Listening Attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
Seeking, logically examining, and interpreting information from different sources to determine a problem’s cause and developing a course of action to resolve the problem and to prevent its recurrence
The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
Being prepared and performing presentations and demonstrations for stakeholders and leadership in a way that can be easily understood
Ability to communicate well in writing and in person.
Ability to read and interpret common medical terminology and abbreviations.

Nice To Haves

At least 1 or more additional certifications in application areas

Responsibilities

ACTING AS THE PRIMARY SUPPORT CONTACT FOR THE AMBULATORY APPLICATION’S END-USERS
IDENTIFYING ISSUES THAT ARISE IN THEIR APPLICATION AREA AS WELL AS ISSUES THAT IMPACT OTHER APPLICATION TEAMS, AND WORKING TO RESOLVE THEM
GUIDING WORKFLOW DESIGN, BUILDING AND TESTING THE SYSTEM, AND ANALYZING OTHER TECHNICAL ISSUES ASSOCIATED WITH EMR SOFTWARE
IDENTIFYING AND IMPLEMENTING REQUEST CHANGES TO THE SYSTEM
SERVING AS A LIAISON BETWEEN END USERS’ WORKFLOW NEEDS AND VENDOR IMPLEMENTATION STAFF
MAINTAINING REGULAR COMMUNICATION WITH YOUR VENDOR REPRESENTATIVES INCLUDING PARTICIPATING IN WEEKLY PROJECT TEAM MEETINGS
WORKING WITH VENDOR REPRESENTATIVES, ORGANIZATIONS BUSINESS COMMUNITY, AND END USERS TO ENSURE THE SYSTEM MEETS THE ORGANIZATION’S BUSINESS NEEDS REGARDING THE PROJECT DELIVERABLES AND TIMELINE.
DEVELOPING AN UNDERSTANDING OF OPERATIONAL NEEDS TO SET THE DIRECTION FOR THE ORGANIZATION’S WORKFLOWS BY ATTENDING SITE VISIT AND OTHER INTEGRATED SESSIONS
PARTICIPATING IN TRAINING AND WORKING WITH END USERS
TROUBLESHOOTING PROBLEMS AND QUESTIONS
REVIEWING THE STATUS OF PROJECTS AND ISSUES ON AN ONGOING BASIS WITH LEADERSHIP
HOLDING WEEKLY COMMUNICATIONS WITH TEAM MEMBERS TO DISCUSS THE STATUS OF DELIVERABLES, SHARED ISSUES, END-USER CONCERNS, BUDGET, AND UPCOMING MILESTONES
ADHERING TO SERVICE LEVEL AGREEMENTS IN INCIDENT AND TASK MANAGEMENT
APPROPRIATELY ESCALATING ISSUES TO TEAM LEAD AND MANAGEMENT
ATTENDING AND PARTICIPATING IN WORKGROUP AND STEERING MEETINGS
PREPARING AGENDAS AND PERFORMING SYSTEM DEMONSTRATIONS FOR STAKEHOLDERS
REVIEWING AND COMPLETING NOVA NOTES AND UPGRADES WITHIN THE PROJECT TIMELINES
MAINTAINING ALL APPLICABLE CERTIFICATIONS AND ENSURING CEE’S ARE UP TO DATE
TRANSLATING OPERATIONAL REQUESTS INTO EMR BUILD TASKS
OTHER DUTIES AS ASSIGNED