Appointment Coordinator

Cadillac of Novi • Novi, MI

3d

About The Position

Fox Motors has a Appointment Coordinator opening in Novi, MI at Cadillac of Novi. You would contribute to our overall vision, "Working together moving people throughout life," by maintaining our highest standards for vehicle presentation and customer service.
KEY RESPONSIBILITIES
The Appointment Coordinator is dedicated to enhancing customer satisfaction by providing outstanding service and support throughout the service process. This role involves engaging with customers, addressing their needs and concerns, and ensuring a seamless and positive experience at every touchpoint. If you are ready to put your career in gear, Apply Now!

Requirements

• High school diploma or general education degree (GED); or six months + related experience and/or training; or equivalent combination of education and experience.
• Excellent communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Answer inbound calls to schedule service appointments.
• Coordinate Cadillac Concierge/Valet
• Confidently recommend/promote services.
• Outbound customer satisfaction calls.
• Respond to customer email & chats.
• Confirm appointments and reschedule missed appointments.
• Follow up with customers who are overdue for service.
• Contact customers regarding marketing initiatives.
• Log customer information and purify database.
• Make outbound calls to internet leads for sales department.
• Follow up with customers who have visited the dealership.

Benefits

• Paid Vacation, PTO, and Holidays
• Medical, Dental and Vision
• 401(k) with Employer Match
• Flex Spending
• Group Life Insurance (Company Paid)
• Short-Term and Long-Term Disability
• Supplemental Life Insurance
• Accident Insurance
• Employee Assistance Programs
• Employee Discounts
• Wellbeing Program
• Growth and Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED