Appointment Coordinator

Penske Automotive Group • Warwick, RI

5d • $20 - $21

About The Position

Penske Automotive Operations, a division of Penske Automotive Group , is looking
for a motivated individual to join our Business Development Center as an
Appointment Coordinator and help deliver extraordinary customer experiences.

Imagine working in a professionally and financially satisfying job where you
have the opportunity to make a positive impact on our organization and customers
every day. As an Appointment Coordinator, you will promptly, professionally, and
courteously assist customers in connecting with our team members and arrange
sales and service appointments in a call center environment..

Are you passionate about helping people and creating a positive first
impression? We're looking for an Appointment Coordinator to join our team and be
the friendly voice that welcomes our guests!

Our focus is on providing exceptional service, building trust with our guests,
and ensuring their experience is seamless from the first phone call to their
visit at the dealership.

If you take pride in helping others, enjoy a fast-paced environment, and want to
be part of a supportive, team-driven culture, we'd love to hear from you!

Requirements

• Genuine interest in providing an exceptional customer service experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.
• Excellent customer service skills
• Proficient with Microsoft Office suite (Word, Excel, PowerPoint, etc.).
• Keyboard skills of 50 plus wpm
• Ability to apply common sense understanding to carry out detailed written or oral instructions
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to interact well with a diverse group of people
• High School Diploma or equivalent; and six months to one year of related experience and/or training; or equivalent combination of education and experience

Nice To Haves

• High School Diploma or equivalent; and one to two years of related experience and/or training in a customer service or receptionist or similar position.
• One year prior experience in a dealership; or equivalent combination of education and experience

Responsibilities

• Schedule service appointments for our guests efficiently and accurately.
• Answer basic questions about service hours, appointment availability, and general maintenance needs.
• Deliver a flawless guest experience on every call ... ensuring professionalism, empathy, and attention to detail.
• Work closely with dealership teams to ensure smooth communication and scheduling coordination.

Benefits

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work.
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED