Appointment Scheduler

Minnesota Urology•Robbinsdale, MN

7d•$19 - $24

About The Position

Appointment Scheduler - Minnesota Urology Minnesota Urology is seeking an Appointment Scheduler to support our patient-focused operations and help ensure a seamless experience from the first point of contact. In this role, you will be a key part of the patient journey-using your communication, organization, and problem-solving skills to connect patients with the care they need. This position offers the opportunity to work in a fast-paced healthcare environment where accuracy, empathy, and efficiency are critical. You'll collaborate with a dedicated team committed to delivering high-quality service and positive patient outcomes. At MNU we share the value of transparency and enable this during our recruiting process. We believe it's important to share the compensation range to best understand the full opportunity of a role! We select our initial range based on reliable compensation survey data. Other factors we consider in setting the specific pay for an individual will generally include, among other things, experience, specialized skills, work location, and internal equity to provide competitive offers. The range stated below is a starting point of the compensation conversation, we'd like to hear what your compensation expectations are too! Hourly pay range: $18.80 - $23.50 per hour (Dependent on direct healthcare appointment scheduling experience) Position Overview In this role, you will manage patient appointments by answering incoming calls, assessing patient needs, and coordinating visits based on provider availability and patient preferences. You will be responsible for updating and maintaining accurate patient records, utilizing electronic health record systems to schedule appointments, document information, and send reminders. You will also handle appointment changes, cancellations, and scheduling conflicts while following up on patient inquiries to ensure timely resolution. You will work closely with clinical and administrative teams to support daily operations and contribute to a welcoming, patient-centered environment by addressing concerns with professionalism and empathy.

Requirements

Strong communication skills
Ability to engage with patients clearly and compassionately
Well-organized
Detail-oriented
Capable of managing multiple priorities in a dynamic healthcare setting
Problem-solving skills
Adaptability
Customer-focused mindset
Ability to collaborate effectively with team members

Responsibilities

Manage patient appointments by answering incoming calls
Assess patient needs
Coordinate visits based on provider availability and patient preferences
Update and maintain accurate patient records
Utilize electronic health record systems to schedule appointments, document information, and send reminders
Handle appointment changes, cancellations, and scheduling conflicts
Follow up on patient inquiries to ensure timely resolution
Work closely with clinical and administrative teams to support daily operations
Contribute to a welcoming, patient-centered environment by addressing concerns with professionalism and empathy