Area Manager - Assistant

Orangetheory•Sewell, NJ

1d•$18 - $20

About The Position

Assistant to General Manager (AGM) At Orangetheory Fitness we have a mission to deliver proven fitness results for a healthier world. As an Assistant to General Manager it is your job to live out our values in order to help our team achieve our vision to become the trusted global leader of innovative heart rate-based interval training. Ideal candidates have a passion for fitness, strong customer service skills, and sales & marketing experience along with a fun outgoing energetic personality. Assistant General Managers are responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, community outreach, and maintaining premium customer service levels.

Requirements

Proven sales leadership REQUIRED!
Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
Min 2-3 years of previous sales experience required
Min 2-3 years of management experience required, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
Strong work ethic, integrity, and professional demeanor
Solid verbal and written communication skills required
Ability to multi-task and manage client and staff concerns
Strong computer skills required with knowledge of MS office programs (Excel, Word)
Ability to work and function in a TEAM environment
Flexible to work day, evening and/or weekend hours as needed
Health & Fitness minded people with a passion for fitness strongly preferred

Nice To Haves

Previous management experience in the health & fitness industry strongly recommended
Associate or Bachelor's degree in business or related field with 3+ years of management experience preferred

Responsibilities

Properly managing and exceeding all OTF sales and operational budgets
Lead and coordinate initial and ongoing sales drivers (pre-sale events, studio events, outreach)
Responsible for overseeing the sales process and systems
Manage, monitor, coach-develop and evaluate the performance of all OTF-related managers and staff
Compliance and adherence to OTF Business Policies for daily studio operations
Monitor the hiring, training and scheduling of all OTF studio staff
Responsible for recruiting and on-boarding all new OTF employees
Build and maintain OTF class size through scheduling optimization
Develop a high energy culture through contests and incentive-based motivation
Model all studio activities through self-involvement (leading by example)
Train and mentor subordinates for ongoing success and future growth
Ensure OTF branding through consistency and continuity in all actions
Properly empower, monitor and evaluate specifically assigned responsibilities of sales team and fitness team
Manage disciplinary actions involving all OTF studio employees
Responsible for meeting performance metrics (KPI’s), revenue, ordering, inventory, payroll, cost controls and facilities maintenance
Be promotions oriented and have the ability to direct sales through company required outreach programs
Responsible for 30-60-90 and annual OTF staff performance reviews.
Enforce OTF corporate policies, business practices, systems and processes.
Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries (general and sales related), Guest Registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning
Provide and maintain the highest level of customer service
Provide effective decision-making regarding customer service issues
Plan and promote special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement.
Responsible for ensuring that the facility is clean, maintained and operationally sound.