Arena Event Manager

MGM Resorts International

2d

About The Position

The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: The Event Manager – Arenas oversees operations for events hosted at MGM Grand Garden Arena and other MGM Resorts entertainment venues as needed. This role leads event staffing, coordinates closely with internal teams and external partners, and ensures every event delivers an exceptional guest experience while operating efficiently and within budget. You’ll collaborate with production, security, box office, and venue operations teams to plan and execute concerts, sporting events, conventions, and large-scale entertainment experiences.

Requirements

• Bachelor’s degree in a relevant area
• 2+ years of prior relevant professional experience in event management and/or operations experience in arenas/theaters
• Strong leadership and team management skills with the ability to coordinate multiple operational teams
• Excellent communication and guest service skills with the ability to interact with internal teams and external partners
• Strong organizational, problem-solving, and decision-making abilities in a fast-paced event environment
• Proficiency with Microsoft Office including Outlook, Excel, and PowerPoint
• Ability to work varied schedules including nights, weekends, and holidays

Responsibilities

• Oversee front-of-house operations including ushers, ticket scanners, greeters, EVS, EMS, and other event staff
• Manage staffing plans, labor scheduling, and cost forecasting for events, including preparing estimates and post-event expense summaries
• Partner with production and security teams to advance shows and communicate operational requirements across departments
• Serve as a liaison with tour promoters, security teams, meeting planners, and convention services to coordinate event needs
• Collaborate with Box Office teams on ticketing operations and resolve ticket scanning or guest entry issues as needed
• Respond to and resolve guest concerns in a timely and professional manner
• Manage event-day setup and oversee accurate labor tracking and time reporting for assigned functions
• Lead hiring, training, and performance management for front-of-house teams while fostering a collaborative, service-focused environment
• Support continuous improvement of event operations to enhance guest experience and operational efficiency

Benefits

• Prioritize your wellness, access programs crafted to nurture your mental and physical health.
• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
• Savor delicious meals for free in our employee dining room.
• Park with ease—whether you're on or off shift, it's free!
• From healthcare to financial support and generous time-off options, we’ve got you covered.
• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager